Human Resources Business Partner III

Mass Markets; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Performance-based bonuses

Medical, dental, and vision coverage

Career growth opportunities

Casual dress code

Job summary

Mass Markets in Dallas, Texas is seeking a Human Resource Business Partner responsible for HR initiatives and support. This position entails collaborating with leadership to enhance employee engagement and drive HR strategies aligned with business goals.

Ideal candidates should have at least 1 year of HR experience, strong communication skills, and proficiency in Microsoft Office. The company offers competitive compensation, performance bonuses, and comprehensive benefits, including health insurance and paid time off.

Qualifications

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role.
• Excellent interpersonal and communication skills.
• Strong written and verbal presentation skills.

Responsibilities

• Partner with team leaders to implement HR strategies.
• Deliver general HR support in collaboration with operations teams.
• Lead employee relations, retention, and recognition programs.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Time management

Microsoft Office proficiency

Education

Undergraduate-level education

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

Overview

MCI is a fast-growing tech-enabled business services company in the USA with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team. We’re seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.

Responsibilities

Position Responsibilities

What does someone in this role do?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. They will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and drive solutions.

• Deliver general HR support in collaboration with operations teams
• Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives
• Align HR strategies with business goals and recommend improvements
• Foster employee engagement through a proactive, hands-on approach (including remote interactions)
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes
• Champion innovative HR practices and process improvements
• Lead employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

Qualifications

Candidate Qualifications

Wonder if you are a good fit for this position?

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• Minimum 1 year of experience in an HR Business Partner or related HR/operations role
• Some undergraduate-level education
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills (including both customer and employee interactions)
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

Preferred Qualifications

• Experience in military or government environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

Compensation & Benefits

What you can expect from MCI

We offer competitive compensation and benefits designed to grow with you. Starting compensation is based on experience, and we provide a variety of benefits and incentives to support and reward our team members.

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days (options vary by location)
• Retirement savings: Available where matched
• Disability Insurance: Short-term disability coverage
• Life Insurance: Coverage options
• Supplemental Insurance: Accident and critical illness
• Career Growth: Opportunities for internal promotions
• Paid Training: Training while earning a paycheck
• Casual Dress Code: Comfortable work environment

Additional Information

Physical Requirements: This job operates in a professional office environment and is largely sedentary with computer and telephone headset use. May require lifting up to 40 pounds at times.

Conditions of Employment: All locations require eligibility to work in the country where the job is based. Background checks and drug screening may be required. Reasonable accommodations are available under ADA; contact Human Resources for details.

EEO Statement

Equal Opportunity Employer: MCI embraces diversity and is committed to a workplace free from discrimination. All employment actions are based on merit and qualifications. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI prohibits harassment and discrimination based on protected characteristics and will provide reasonable accommodations as required by law.

The information contained in this job description is intended to describe the general nature of the work. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. MCI reserves the right to revise this description at any time. This description is not an employment contract and may be modified or terminated by the employer at any time.