Human Resources Generalist

Austin Peay State University; Clarksville (TN); On-site; USD 40,000 - 43,000; Full time

Job summary

Austin Peay State University in Clarksville, TN, seeks an HR Generalist to provide front-desk support and HR services. You will handle onboarding, policy communication, and customer-facing interactions with staff, faculty, and students, while protecting confidential information.

The role emphasizes accuracy, organization, and proactive problem solving to support the HR department and campus community.

Qualifications

• Minimum two years of administrative/clerical experience.
• Strong computer literacy and frontline customer service experience.
• Working knowledge of HR processes and best practices preferred.

Responsibilities

• Oversee onboarding of temporary employees and I-9 completion.
• Communicate HR policies, procedures, laws, and regulations to faculty and staff, department managers, and leaders.
• Monitor general HR inbox and calendar.
• Assist onboarding of student employees.
• Monitor performance evaluation processes to ensure timely completion of checkpoints and reviews.
• Perform other related duties as assigned.

Skills

HR policies

Customer service

Onboarding

Communication

Confidentiality

Team collaboration

Administrative support

Education

Bachelor's degree

Job description

Description

The HR Generalist will provide a wide range of human resources support and consulting services while ensuring smooth operations of the HR department. As the HR Generalist, you will contribute to a positive employee experience by providing excellent customer service to all through interactions on the phone and in person. This position is responsible for overall front desk activities, including management of the reception area, customer service, phones, mail, and office supplies. The incumbent must be customer service driven with a keen attention to detail. The HR Generalist will serve as a link between the HR department and APSU staff employees and must establish strong working relationships on behalf of the department with key personnel in other departments. The individual must interact effectively with faculty, staff, students, visitors, and other campus and community representatives, while remaining composed, proactive, resourceful, professional, and efficient. The HR Generalist must be well organized, flexible, responsive, and productive for the department. Reliability, attention to detail, and follow-through on all assigned tasks are critical to this position. The HR Generalist will recognize, handle, and protect confidential HR-related information.

Primary Duties And Responsibilities

• Oversee the onboarding of temporary employees, including I-9 completion, creation of employees in Oracle.
• Communicate various human resources policies, procedures, laws, standards, and government regulations to faculty and staff employees, department managers, and senior leaders.
• Communicate probationary employee review reminders.
• Monitor general human resources inbox and calendar.
• Assist in the onboarding of student employees.
• Monitor performance evaluation processes to ensure timely completion of checkpoints and reviews.
• Perform other related duties as assigned.

Knowledge, Skills, And Abilities

• Working knowledge of federal, state, and local laws and regulations in human resources; working knowledge of emerging trends and practices in human resources.
• Exercise sound and competent administrative judgment and assume responsibility for decisions, consequences, and their subsequent results.
• Knowledge of recruiting procedures and employment practices preferred.
• Ability to respond effectively to all levels of staff and personalities is critical.
• Ability to work collaboratively with others both within the HR Department, Finance and Administration Division and departments and divisions across the University.
• Creativity and resourcefulness are a must as is the ability to maintain confidentiality.
• Must be a proactive, self-starter and resolve matters in an independent and timely manner.
• The successful applicant will possess the ability to problem-solve and resolve conflict; research, analyze and interpret data; communicate well verbally and in writing; anticipate needs and follow through; show good judgment and strong initiative; possess a cooperative attitude.
• Must possess excellent organizational skills with close attention to detail and an ability to manage multiple/competing priorities.

Physical Requirements

• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Minimum Qualifications

• A minimum of two (2) years of recent administrative/clerical experience; strong computer literacy. Strong frontline customer service experience.
• Working knowledge of human resources processes and best practices strongly preferred.

Preferred

• Bachelor's degree; two or more years of HR experience.

Salary- $40K-$43K