Human Resources Generalist

HR Jobs; City of Syracuse (NY); On-site; USD 53,000 - 67,000; Full time

Benefits offered by this job

Pension plan

Health/dental/vision insurance

PSLF program

Job summary

HR Jobs is seeking an Human Resources Generalist in Syracuse, NY. The role provides operational and strategic HR support, serves as the primary contact for benefits, onboarding, and policy implementation, and ensures compliance with OCC and SUNY requirements.

The position requires a BA in a relevant field, at least 3 years in HR, and experience with HRIS/ATS, union environments, and bilingual English/Spanish communication. This onsite role offers comprehensive benefits and retirement options.

Qualifications

• Bachelor’s degree in HR, business administration, psychology, or related field.
• Minimum 3 years HR experience including customer service and recruitment exposure.
• Familiarity with employment laws and regulations.
• Experience in a union environment.
• Proficient in Microsoft Office; HRIS/ATS experience.
• Bilingual English and Spanish.

Responsibilities

• Serve as primary contact between the HR Office and other departments, employees, and external partners.
• Provide customer service and triage inquiries for walk-ins, phone calls, and emails.
• Support implementation of HR programs across recruitment, employee relations, benefits, and training and development.
• Complete new hire paperwork, including I-9 forms.
• Provide basic guidance to inquiries using OCC policies, procedures, and state and federal laws.
• Manage student employment, volunteers, and interns onboarding and offboarding.

Skills

Customer service

Attention to detail

Verbal and written communication

Confidentiality

Relationship building

Bilingual English/Spanish

Education

Bachelor’s degree in HR/Business/Psychology

Tools

Microsoft Office

Outlook

Word

PowerPoint

Excel

HRIS

ATS

Job description

Human Resources Generalist role provides operational and strategic support across the HR function while serving as a primary contact for employee and retiree benefits.

• Act as the primary point of contact between the Human Resources Office and other departments, employees, and external partners
• Provide customer service and triage inquiries for walk-ins, phone calls, and emails
• Support implementation of HR programs and policies across areas including recruitment, employee relations, benefits, and training and development
• Complete new hire paperwork as needed, including I-9 forms
• Provide basic guidance to customer inquiries using OCC policies, procedures, and state and federal laws and regulations
• Manage all aspects of student employment, volunteers, and interns onboarding and offboarding
• Assist with coordination of general employee onboarding and offboarding
• Support the VP of HR and the Director of Employee and Labor Relations with Collective Bargaining preparation
• Maintain, research, and provide data and information to support decisions during policy development and Collective Bargaining
• Research and complete requests for loan verifications, Social Services Income Verifications, OCC and SUNY Tuition Waiver forms, and Public Service Loan Forgiveness forms
• Maintain I-9 forms and purge records according to federal requirements
• Maintain HR document files, including transcripts, veteran’s status, and disability disclosure forms
• Serve as backup for the Coordinator of Recruitment and the Benefits Coordinator as needed
• Manage retiree benefit administration end to end
• Assist with administering college benefits, including bill reconciliation
• Support distribution of benefits-related information
• Coordinate benefits-related offboarding activities, including COBRA and retirement
• Support special HR projects assigned by the Vice President of Human Resources
• Maintain confidentiality for all HR matters
• Perform other duties as assigned

Requirements

• Bachelor’s degree from an accredited college, university, or foreign equivalency in human resources, business administration, psychology, or a closely related field
• Minimum 3 years of experience, preferably within an HR environment, including responsibilities involving customer service and exposure to recruitment, employee relations, benefits, and record retention
• Relevant experience may be considered in lieu of a BA in a 2:1
• Familiarity with employment laws and regulations
• Ability to handle sensitive matters with discretion
• Experience in a union environment
• Electronic HRIS and Applicant Tracking System (ATS) experience
• Bilingual in English and Spanish (English and other languages will be considered)
• Working knowledge of HR principles and best practices
• Proficiency with Microsoft Office, particularly Outlook, Word, PowerPoint, and Excel
• Proficiency with HRIS systems
• Excellent verbal and written communication skills
• Attention to detail and follow-up
• Ability to build and maintain professional relationships with individuals at all levels with a customer-oriented focus
• Ability to analyze for continuous improvement
• Ability to organize, prioritize, and meet changing demands
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect for people and employee information

Location

• Syracuse, NY (onsite)

Compensation

• USD 53,240 - 66,550 per year, commensurate with credentials and relevant experience

Technology

• Microsoft Office (Outlook, Word, PowerPoint, Excel)
• HRIS
• Applicant Tracking System (ATS)
• COBRA

Benefits

• New York State Local Retirement System (pension) or an Optional Retirement Plan 401(a)
• Excellent health, dental, and vision insurance plans
• Public Service Loan Forgiveness program for eligible borrowers