Human Resources Generalist

TCWGlobal; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TCWGlobal is seeking an experienced HR Generalist to join our HR Shared Services team across the employee lifecycle. The role combines day-to-day HR support, performance management, lifecycle administration, and HR process improvement, with remote work and 1x/month on-site in Austin or Los Angeles.

You will partner with people leaders on performance management and employee situations, manage onboarding, transitions, promotions, status changes, terminations, and offboarding, and handle benefits

Qualifications

• 3+ years of HR Generalist or related HR experience.
• Broad knowledge of the employee lifecycle and HR policies.
• Experience partnering with people leaders on performance management.
• Strong judgment to assess context and risk.
• Experience with HRIS and ticketing systems.
• Customer-service mindset with strong communication.
• Interest in process improvement using technology.
• SHRM or HRCI certification is a plus.

Responsibilities

• Serve as first point of contact for employee and manager HR questions.
• Partner with people leaders on performance management and employee situations.
• Manage onboarding, transfers, promotions, status changes, terminations, and offboarding.
• Provide first-line support related to benefits, payroll, leaves, workers' comp, and HR policies.
• Support terminations, reorganizations, and reductions in force through documentation and offboarding.
• Coordinate employment verifications, unemployment processes, immigration administration, and contingent worker lifecycle activities.
• Maintain accurate HRIS transactions and employee records.
• Support HRBPs with reporting, documentation, data, and operational HR needs.
• Identify opportunities to streamline HR workflows and leverage tech and AI to improve HR operations.

Skills

HR Generalist experience

Employee lifecycle knowledge

Performance management

Policy interpretation

Strong communication

Attention to detail

Tools

HRIS systems

FreshService

Oracle

DocuSign

Job description

Remote, Onsite 1x/month in Austin, TX or Los Angeles, CA

We are seeking an experienced HR Generalist to join our HR Shared Services team and provide hands‑on support to employees and people leaders across the employee lifecycle. This role combines day‑to‑day HR support, performance management, employee lifecycle administration, and HR process improvement.

The ideal candidate has broad HR experience, strong judgment when navigating employee and manager situations, and a mindset for improving processes and the employee experience.

What You’ll Do

• Serve as a first point of contact for employee and manager HR questions, resolving routine matters and escalating more complex issues when appropriate.
• Partner with people leaders on performance management and employee situations, helping assess circumstances, review documentation, apply policies, identify risks, and determine appropriate next steps.
• Manage employee lifecycle processes including onboarding, transfers, promotions, status changes, terminations, and offboarding.
• Provide first‑line support related to benefits, payroll, leaves, workers' compensation, HR policies, and other employee programs, partnering with specialized teams as needed.
• Support terminations, reorganizations, and reductions in force through documentation, employee communications, HR transactions, logistics, and offboarding.
• Coordinate employment verifications, unemployment processes, immigration administration, and contingent worker lifecycle activities.
• Maintain accurate HRIS transactions, employee records, case documentation, and compliance requirements.
• Support HRBPs with reporting, documentation, data, and operational HR needs.
• Identify opportunities to streamline HR workflows, improve SOPs and self‑service resources, and leverage technology, automation, and AI to improve HR operations.

What You Bring

• 3+ years of HR Generalist, People Operations, HR Shared Services, or related HR experience.
• Broad knowledge of the employee lifecycle, including onboarding/offboarding, performance management, employee relations, benefits, leaves, and HR policies.
• Experience partnering directly with people leaders on performance management and employee situations.
• Strong judgment with the ability to ask the right questions, assess context and risk, and recognize when escalation is needed.
• Experience working with HRIS and HR technology; ticketing or case‑management system experience is preferred.
• Strong employee-service mindset, communication skills, organization, and attention to detail.
• Resourceful and comfortable working within established policies and SOPs while applying judgment to individual situations.
• Interest in process improvement and using technology to simplify and improve HR workflows.
• Experience with FreshService, Oracle, DocuSign, or similar platforms is a plus.
• SHRM or HRCI certification is a plus, but not required.

Ideal Fit

You have worked in a lean HR environment where you've supported multiple areas of HR rather than one narrow specialty. You're comfortable helping managers navigate performance and employee situations, understand the broader employee lifecycle, and know when to resolve an issue yourself versus involving HRBPs, Employee Relations, Payroll, Benefits, or other specialists.

You're also someone who notices when a process isn't working well and looks for practical ways to make it simpler, more efficient, and better for employees.