Human Resources Director

Factor Talent; Phoenix (AZ); On-site; USD 150,000 - 230,000; Full time

Job summary

Factor Talent is seeking a Head of Human Resources in Phoenix to drive a scalable, compliant HR function for caregivers and staff. The role blends strategic planning with hands-on execution to foster a culture of clarity, trust, and performance across the organization.

You will lead HR strategy, compliance, employee relations, payroll support, and talent development while shaping a people-first environment focused on attracting and retaining exceptional talent in the healthcare sector.

Qualifications

• 7+ years of progressive HR leadership experience (healthcare/home care exposure a plus)
• Experience leading employee investigations, terminations, and performance discussions
• Experience supporting payroll processes and systems with billing partnerships
• Expertise in employee relations, compliance, and organizational development
• High ownership, execution mindset, and strong analytical skills
• Excellent communication, emotional intelligence, and coaching capability

Responsibilities

• Develop and oversee the HR strategy aligned with company objectives for caregivers and staff
• Lead compliance across employment laws and healthcare regulations
• Own employee relations, investigations, performance management, and benefits administration
• Build recruiting, onboarding, leadership development, and succession programs
• Collaborate with hiring managers to support full-cycle recruiting or liaise with external recruiters
• Maintain accurate employee records and documentation
• Support payroll by partnering with finance and payroll teams
• Develop HR metrics, dashboards, and HR systems
• Coach leaders on talent, org design, and performance
• Lead and develop the HR team

Skills

HR leadership

HR strategy

Compliance

Employee relations

Recruiting

Performance management

Payroll support

HR systems

HR analytics

Coaching

Team leadership

Organizational development

Job description

The Head of Human Resources is responsible for the company's complete people strategy and HR operations, including HR compliance, employee relations, recruiting, performance management, culture, payroll support, and team leadership. This role balances strategic thinking with hands-on execution to foster a culture of clarity, trust, and high performance.

Mission

Build and lead a scalable, compliant, people-first HR function that enables our company to attract, develop, and retain exceptional talent while minimizing organizational risk and supporting high-quality care delivery.

Primary Responsibilities

• Develop and execute the HR strategy aligned with company objectives for our employees including caregivers.
• Lead compliance across all employment laws and healthcare regulations specific to employees.
• Own employee relations, investigations, performance management, and policy and benefits administration.
• Build recruiting, onboarding, leadership development, and succession planning programs.
• Partner with hiring managers to support full-cycle recruiting or liaise with external recruiters as needed
• Maintain accurate and organized employee records and documentation
• Support payroll administration by partnering with finance/payroll teams to ensure accurate and timely processing
• Develop and maintain HR metrics, dashboards, and HR systems.
• Coach leaders on talent, organizational design, and performance.
• Lead and develop the HR team.

Ideal Candidate

• 7+ years of progressive HR leadership experience, not necessary, but a plus if it’s regulated healthcare or home care.
• Experience leading or supporting employee investigations, terminations, and performance management conversations
• Experience supporting or managing payroll processes and systems in partnership with billing
• Expertise in employee relations, compliance, and organizational development.
• High ownership and execution mindset.
• Analytical, organized, and systems-oriented.
• High emotional intelligence and coaching capability.