Human Resources Director

American Consumer Credit Counseling; Newton (MA); Hybrid; USD 130,000 - 170,000; Full time

Job summary

American Consumer Credit Counseling (ACCC) is seeking a Director of Human Resources to lead the HR function, align people strategies with the nonprofit’s mission, and drive organizational effectiveness. You will oversee talent acquisition, compensation, benefits, employee relations, and HR operations while ensuring compliance across states.

The role emphasizes strategic leadership, workforce planning, leadership coaching, and culture improvement to support ACCC’s growth and employee experience.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 8+ years of progressive HR experience with leadership responsibility.
• Strong knowledge of multi-state employment law and HR best practices.
• Experience advising senior leaders on employee relations, organizational development and talent strategy.
• Excellent communication, leadership, and relationship-building skills.

Responsibilities

• Serve as strategic leader of ACCC’s HR function, aligning people strategy with mission and growth.
• Oversee talent acquisition, onboarding, succession planning, and workforce planning.
• Guide employee relations, investigations, coaching, and performance management.
• Oversee compensation, benefits, payroll coordination, and HR operations.
• Ensure compliance with federal, state, and local employment laws and policies.
• Develop metrics dashboards and analytics to support executive decisions.

Skills

Leadership

Employee relations

Talent management

Strategic planning

Communication

HR analytics

Education

Bachelor's degree in HR/Business

SHRM-SCP or SPHR (nice to have)

Tools

ADP Workforce Now

Job description

Company Description: At American Consumer Credit Counseling (ACCC), our work is about more than helping people manage debt. It is about helping individuals and families build strong financial futures.

As a nationally recognized nonprofit organization, ACCC brings together talented, compassionate professionals who want to work at a place where they can make a real difference. As part of the ACCC team, your contributions can positively impact the lives of others. We invite you to explore a future with us.

Role Description: The Human Resources Director serves as the strategic leader of ACCC’s Human Resources function responsible for developing and executing people strategies that support ACCC’s mission, organizational growth, operational excellence, and employee experience.

The Director leads all aspects of Human Resources, including talent acquisition, employee relations, compensation and benefits, compliance, organizational development, leadership coaching, workforce planning, and HR operations. This position balances strategic leadership with operational execution while fostering a culture of accountability, collaboration, continuous improvement, and service.

Strategic Leadership

• Partner with the COO and Executive Leadership Team on organizational strategy and workforce planning.
• Develop and execute the annual Human Resources operating plan aligned with ACCC’s strategic priorities.
• Partner with Finance on workforce budgeting, headcount planning, labor cost forecasting, compensation modeling, and organizational planning.
• Serve as a trusted advisor to leaders on employee relations, organizational effectiveness, leadership development, and change management.
• Lead initiatives that strengthen culture, employee engagement, and organizational performance.

Talent Acquisition & Workforce Planning

• Lead enterprise recruiting strategy and workforce planning efforts.
• Partner with leaders to attract, develop, and retain top talent.
• Improve recruiting processes, candidate experience, and time-to-fill metrics.
• Oversee onboarding, succession planning, and talent development initiatives.
• Continuously improve the candidate and hiring manager experience.

Employee Relations & Performance Management

• Provide guidance on employee relations, investigations, coaching, and performance management.
• Lead complex employee relations matters while ensuring consistency, fairness, and compliance.
• Assist in manager development through coaching and leadership support.
• Foster a culture of accountability, recognition, and continuous feedback.

Compensation, Benefits & HR Operations

• Oversee compensation administration and benefits strategy.
• Manage HR vendor relationships and HR platforms.
• Partner with Finance to ensure effective payroll coordination.
• Continuously improve HR processes, policies, and service delivery.

Compliance & Organizational Effectiveness

• Ensure compliance with all applicable federal, state, and local employment laws.
• Maintain HR policies, employee handbook, and compliance programs.
• Partner with legal counsel when appropriate.
• Identify opportunities to improve organizational effectiveness and mitigate HR-related risk.

Metrics & Reporting

• Develop and maintain Human Resources dashboards and KPIs.
• Monitor workforce trends, recruiting effectiveness, retention, and employee engagement.
• Use data and analytics to support executive decision-making and continuous improvement.
• Evaluate HR technology investments, system effectiveness, automation opportunities, and vendor ROI.
• The Director of Human Resources is expected to:
• Demonstrate executive presence, sound judgement, and professionalism.
• Build trusted relationships across the organization.
• Lead with integrity, accountability, and confidentiality.
• Think strategically while executing operationally.
• Champion continuous improvement and operational excellence.
• Model ACCC’s value and leadership expectations.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 8+ years of progressive Human Resources experience, including leadership responsibility.
• Proficiency in Employee Relations, including conflict resolution, coaching, and fostering an inclusive, respectful workplace.
• Strong knowledge of multi-state employment law and HR best practices.
• Experience advising senior leaders on employee relations, organizational development and talent strategy.
• Excellent communication, leadership, and relationship-building skills.

Nice to Have

• SHRM-SCP or SPHR certification
• Experience supporting nonprofit or financial services organizations.
• Experience with ADP Workforce Now or comparable HRIS.
• Experience leading organizational change and process improvement.
• Familiarity with EOS or similar business operating systems.

This position is based at ACCC's headquarters in Newton, MA and requires on-site presence four days per week, with the option to work remotely one day per week.