Human Resources Director

Eddie's of Roland Park; Baltimore (MD); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employeediscount

Health insurance

Paid time off

Vision insurance

Job summary

Eddie's of Roland Park in Baltimore, MD is seeking an experienced HR leader to oversee day-to-day human resources services across the company's locations. The role focuses on delivering timely employee services, partnering with senior leadership, and ensuring policy consistency.

You will supervise the HR Generalist and Receptionist, manage benefits, leave programs, payroll coordination with the Executive Assistant, and lead workplace investigations, performance management, and staffing in a

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Progressive HR experience with employee relations and HR operations in high-volume retail or similar environment.
• Experience conducting workplace investigations and advising managers on performance/corrective action.
• Working knowledge of federal, Maryland, and local employment requirements.
• Experience with benefits, leave administration, workers' compensation, recruiting, and HR records.
• Supervisory or team-lead experience preferred.
• SHRM-CP/SHCP, PHR/SPHR, or comparable certification preferred.
• Strong judgment, discretion, organization, and ability to manage competing priorities.

Responsibilities

• Lead day-to-day HR operations and ensure timely, consistent delivery of employee services across locations.
• Act as the primary HR contact for senior leadership, store managers, department leaders, and employees.
• Interpret, administer, and update company policies and procedures.
• Supervise, coach, and assign work to the HR Generalist and Receptionist.
• Maintain accurate personnel records and HR documentation.
• Prepare HR information and reporting for leadership.
• Lead investigations related to workplace concerns, policy violations, complaints, and employee conduct.
• Advise managers on performance management, documentation, corrective action, conflict resolution, and policy application.
• Coordinate separations, including terminations and exit processes.
• Develop and monitor Performance Improvement Plans and related documentation.
• Identify turnover themes and share observations with leadership.
• Partner with legal counsel on high-risk employment matters.
• Administer recruiting and staffing processes for high-volume retail workforce.
• Post openings, review applicants, and coordinate leadership approvals.
• Conduct phone screens, interview coordination, offers, and onboarding.
• Keep job descriptions current with leadership.
• Track recruiting activity and communicate staffing information to leadership.
• Administer benefits programs, including 401(k) and open enrollment.
• Coordinate leave programs and documentation per federal, state, and local requirements.
• Administer Workers' Compensation processes and coordinate with carriers.
• Collaborate on HR payroll changes with the Executive Assistant.
• Work with brokers and vendors on benefits administration.
• Support compliance with employment laws and regulations including FLSA, ADA, wage/hour, safety.
• Review classifications and HR practices for consistency and compliance.
• Coordinate unemployment claims and related hearings as needed.
• Support workplace safety efforts and maintain required HR records.
• Conduct training for employees and managers on HR policies and compliance.

Job description

Oversee day-to-day Human Resources services across multiple locations in Baltimore, MD.

Responsibilities

• Lead daily HR operations and help ensure timely, consistent delivery of employee services across locations.
• Act as the primary HR contact for senior leadership, store managers, department leaders, and employees.
• Interpret, administer, and recommend updates to company policies and procedures as needed.
• Supervise, coach, and assign work to the HR Generalist and Receptionist.
• Maintain accurate, compliant personnel records and HR documentation in a primarily manual operating environment.
• Prepare HR information and reporting for leadership upon request.
• Lead investigations related to workplace concerns, policy violations, complaints, and employee conduct.
• Advise managers on performance management, documentation, corrective action, conflict resolution, and consistent policy application.
• Coordinate and support separations, including terminations and exit processes.
• Develop and monitor Performance Improvement Plans and related corrective action documentation.
• Identify recurring employee relations or turnover themes and share observations and recommendations with leadership.
• Partner with legal counsel via senior management on complex or high-risk employment matters when appropriate.
• Administer established recruiting and staffing processes for a high-volume retail workforce.
• Post openings, manage applicant review and candidate flow, and coordinate required leadership approvals.
• Conduct or oversee phone screens, interview coordination, offers, pre-employment steps, and onboarding.
• Partner with store and department leadership to understand staffing needs and keep job descriptions current.
• Track recruiting activity (openings, hires, turnover) and communicate staffing information to leadership.
• Administer employee benefits programs, including 401(k), open enrollment, and employee benefit questions.
• Coordinate paid and unpaid leave programs and related documentation in alignment with applicable federal, state, and local requirements.
• Administer Workers' Compensation processes and coordinate claims with carriers and managers.
• Collaborate with the Executive Assistant responsible for payroll on HR-related payroll changes, deductions, employee status changes, and other required information.
• Work with brokers and vendors to support accurate and compliant benefits administration.
• Support compliance with applicable federal, state, and local employment laws and regulations, including FLSA, ADA, leave requirements, wage and hour requirements, and workplace safety obligations.
• Review employee classifications and HR practices to support consistency and compliance.
• Coordinate unemployment claims and employment-related hearings as needed.
• Support workplace safety efforts and maintain required HR records and documentation.
• Conduct training for employees and managers on HR policies, compliance topics, and workplace expectations as needed.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
• Progressive HR experience with strong employee relations and HR operations responsibilities; retail, hospitality, grocery, or another high-volume hourly workforce environment strongly preferred.
• Proven experience conducting workplace investigations and advising managers on performance and corrective action.
• Working knowledge of federal, Maryland, and local employment requirements.
• Experience with benefits, leave administration, Workers' Compensation, recruiting, and HR records.
• Prior supervisory or team-lead experience preferred.
• SHRM-CP/SCP, PHR/SPHR, or comparable professional certification preferred.
• Strong judgment, discretion, organization, follow-through, and ability to manage competing priorities in a hands-on environment.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Environment & Expectations

• Full-time, onsite role with regular presence across company locations.
• Frequent interaction with employees, managers, senior leadership, vendors, and external partners.
• Substantial day-to-day administrative, employee relations, and recruiting responsibilities.
• Ability to handle confidential and sensitive information with discretion.

Compensation

• Pay: $100,000.00 - $125,000.00 per year
• Compensation determined based on relevant HR experience, demonstrated employee relations and operational expertise, leadership experience, and overall qualifications.

Work Location

• In person
• Baltimore, MD (onsite)