Human Resources Coordinator

Socket.dev; Minneapolis (MN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with match

Paid time off

Paid holidays

Tuition reimbursement

Professional growth opportunities

Job summary

WSB is seeking an organized HR Coordinator to join our team. You will manage AskHR tickets, conduct ADP WFNow onboarding audits, monitor benefits enrollment, and support LOA processes, providing accurate HR guidance and maintaining data integrity.

You will interact with staff to answer benefits and policy questions, assist with I-9 verification, and contribute to daily HR operations while upholding our culture of collaboration and excellence.

Qualifications

• High school diploma is required.
• Associate degree in human resources, business administration, or related field is preferred.
• 1–3 years in HR coordination, benefits administration, onboarding, or admin support preferred.
• Strong written and verbal communication skills.
• High degree of discretion and confidentiality handling sensitive data.
• PHR/SHRM-CP/HRIP certification preferred.
• Experience with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint, OneDrive).
• Experience with ADP Workforce Now or similar HRIS platform preferred.
• Experience with HR case/ticketing systems like AskHR preferred.

Responsibilities

• Monitor the AskHR ticketing system and respond within 24 hours.
• Front-line staff support for benefits, leave, HRIS, and HR policies.
• Audit new hire benefit enrollments and LOA inquiries; escalate complex cases.
• Audit weekly onboarding in ADP WFNow for accuracy and compliance.
• Partner with HRBPs to support onboarding and I-9 verification.
• Prepare and distribute weekly onboarding/workforce reports from ADP WFNow.
• Support employment verification requests.
• Identify gaps or data discrepancies in onboarding, benefits, or HRIS.
• Assist with ad hoc HR projects and reporting.

Skills

Written communication

Organizational skills

Multitasking

Confidentiality

Office administration

ADP experience

AskHR familiarity

MS Office

Attention to detail

Education

High school diploma

Associate degree in HR/Business

Tools

ADP Workforce Now

AskHR

Microsoft Office

SharePoint/OneDrive

HRIS systems

Job description

Forge ahead with WSB. We are seeking an Human Resources Coordinator to join our growing team. This is a great opportunity for a highly organized, detail-oriented professional with a background in administrative support, customer service, HR or office coordination. The HR Coordinator reports to the Director, HRIS & Total Rewards and supports the day-to-day delivery of HR services, including AskHR ticket management, ADP Workforce Now (WFN) onboarding audits, benefits enrollment monitoring, and Leave of Absence (LOA) support. This role serves as a front-line resource for staff and further supports the HR Team. The position plays a key role in maintaining process accuracy, compliance, and a positive employee experience within the HR function.

WSB was founded on the understanding that culture drives results, and we've dedicated ourselves to the value of strong relationships, collaboration, and forward-thinking ideas. We've inspired each other to discover thoughtful and creative solutions that look beyond the needs of today to the opportunities of tomorrow. We invite you to forge ahead with us.

What you will do:

• Monitor the AskHR ticketing system, including assigning incoming tickets and ensuring all inquiries are responded to within 24 hours.
• Serve as a front-line point of contact for staff questions related to benefits, leave, HRIS, and general HR policies.
• Monitor and approve new hire benefit enrollments and qualifying life event changes; assist employees with Leave of Absence (LOA) inquiries and elevate complex cases as needed.
• Audit weekly new hire onboarding in ADP Workforce Now (WFN) to confirm accuracy, completeness, and compliance with internal standards.
• Partner with HRBP's to support onboarding and I-9 verification.
• Prepare and distribute weekly onboarding and workforce reporting from ADP WFN to Partner Services Partners.
• Support employment verification requests.
• Identify and escalation process gaps or data discrepancies in onboarding, benefits, or HRIS.
• Support ad hoc HR projects, audits, and reporting as assigned.
• May remain in a stationary position for extended periods.
• Perform other duties as assigned.

What you will bring:

• High school diploma required.
• Coursework or an associate degree in human resources, business administration, or a related field preferred.
• 1-3 years of experience in HR coordination, benefits administration, onboarding, or administrative support preferred.
• Strong written and verbal communication skills.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• High degree of discretion and confidentiality when handling sensitive employee data.
• PHR, SHRM-CP, or HRIP certification preferred.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint, OneDrive).
• Experience with ADP Workforce Now (WFN) or a similar HRIS platform strongly preferred.
• Experience with an HR case/ticketing management system (e.g., AskHR) preferred.
• Work is primarily performed in an office environment with standard office equipment.
• May be required to work onsite at a WSB office, as needed, up to five days per week, as required by the project, client, or hiring manager.
• Travel or field visits may be required to support project needs or stakeholder collaboration.
• Travel may be required.

Who We Are:

WSB is a design and consulting firm specializing in Transportation, Community Planning, Environmental, Energy, Municipal, and Construction services. We provide solutions for the places, spaces and systems that support our lives. We offer services in more than 50 complementary areas across the nation.

Full time WSB employees qualify for competitive compensation and benefits package, including medical insurance, dental insurance, vision insurance, life insurance, company paid short-and long-term disability, 401K with match, paid time off, paid holidays, tuition reimbursement, and opportunities for professional growth and development. Part time employees can participate in the 401K plan and applicable earned paid leave.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

WSB strives to ensure that its careers website is accessible to all. If you need assistance completing your online application, please email [e-mail].

As an Equal Opportunity Employer, WSB is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us at [e-mail]. In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice to Third Party Agencies:

WSB does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WSB, we reserve the right to pursue and hire any unsolicited candidates without financial obligation to recruiters or agencies.