Human Resources Coordinator

IntouchCX; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

IntouchCX in Mesa, AZ is seeking a Human Resources Coordinator to bridge employees and HR management, handling new hires, orientations, and HR processes to meet legislative requirements. You will maintain confidential records, verify new hire documentation, conduct background checks, respond to HR inquiries, and support cross‑functional collaboration across departments.

The role requires 2+ years HR experience, post‑secondary education, and proficiency with Dayforce HRIS plus Google and

Qualifications

• Minimum 2 years of HR experience.
• Strong analytical, problem solving and decision making abilities.
• Ability to multitask and manage work day efficiently.
• Excellent people skills across diverse teams.
• Ability to establish and enforce organizational standards.
• Ability to follow all organizational policies and procedures.
• Reliable attendance and punctuality.
• Comfort learning and using new software applications.
• Detail oriented with privacy and confidentiality awareness.

Responsibilities

• Prepare orientation electronic new-hire packages
• Maintain records and overall integrity of employee record filing systems, ensuring privacy and confidentiality standards are met
• Ensure HR processes meet legislative requirements
• Verify completion of all new hire documentation, follow-up with employees and ensure that proper documentation is received
• Ensure all background security checks are completed and report or escalation results accordingly
• Respond to HR communications
• Maintain HR spreadsheets and databases ensuring information is accurate and monitored regularly
• Work collaboratively with various departments and all levels of employees
• Perform administrative aspects

Skills

HR experience

Analytical skills

Problem solving

Decision making

Multitasking

Self-management

People skills

Organizational standards

Policy adherence

Attendance and punctuality

Education

Post-secondary education

Tools

Dayforce HRIS

Google Workspace

Microsoft Office

Job description

About the Job

We are changing the way people think about customer care, and we need your help!

We’re looking for a Human Resources Coordinator who will act as a bridge between our employees and our HR Management Team. This role will address issues raised by current employees and new-hires, while organizing orientations and coordinating other HR functions such as training and development. This role will also focus on ensuring that HR processes and documentation are meeting legislative requirements.

As Human Resources Coordinator, You Will…

• Prepare orientation electronic new-hire packages
• Maintain records and overall integrity of employee record filing systems, ensuring privacy and confidentiality standards are met
• Ensure HR processes meet legislative requirements
• Verify completion of all new hire documentation, follow-up with employees and ensure that proper documentation is received
• Ensure all background security checks are completed and report or escalation results accordingly
• Respond to HR communications
• Maintain HR spreadsheets and databases ensuring information is accurate and monitored regularly
• Work collaboratively with various departments and all levels of employees
• Perform administrative aspects

As Human Resources Coordinator, You Have…

• Some post-secondary education or completion of post-secondary schooling (preferred)
• At least 2 years of HR experience
• Ability to learn a variety of software programs
• Strong analytical, problem solving and decision making skills
• Ability to multitask and self-manage your work day
• Extensive people skills with the ability to interact with employees at all levels with diverse backgrounds
• Ability to establish and enforce organization standards
• Ability to adhere to all organizational policies and procedures
• Ability to plan and monitor for results
• Ability to maintain good attendance and punctuality
• Prior working knowledge of Dayforce HRIS.
• Prior working knowledge in Google and Microsoft software (required)