HUMAN RESOURCES CLERK

City of San Benito; San Benito (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

City of San Benito is seeking a Human Resources Clerk to provide administrative and clerical support to the HR Department. The position offers $14.00 per hour and requires strong organizational, communication, and confidentiality skills.

The role covers front desk duties, personnel records management, recruitment support, onboarding, and benefits administration. Must be able to work evenings or weekends as needed and maintain professional conduct.

Qualifications

• High school diploma or GED required.
• Minimum of one year clerical/administrative experience.
• Working knowledge of modern office practices and procedures.
• Experience in Human Resources, personnel administration, or municipal government preferred.

Responsibilities

• Provide daily administrative and clerical support to ensure efficient HR department operations.
• Prepare and process correspondence, forms, and reports with accuracy and proper grammar.
• Maintain personnel records and confidential information according to policies.
• Assist with onboarding, recruitment, and personnel actions as directed.
• Serve as front desk contact for employees and the public, handling inquiries and directing to appropriate staff.

Skills

Time management

Organization

Written & verbal comms

Customer service

Telephone etiquette

Active listening

Reading comprehension

Mathematical skills

Attention to detail

Critical thinking

Judgment & decision making

MS Office

Electronic filing

Education

High school diploma or GED

1+ year clerical/administrative experience

HR/municipal government experience preferred

Valid Texas Driver's License

Tools

MS Office

Electronic filing systems

Job description

Job Opportunities

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$14.00 per hour - GENERAL RESPONSIBILITIES - The Human Resources Clerk provides administrative and clerical support to the Human Resources Department. Responsibilities include maintaining accurate personnel records, preparing and processing documents, assisting with departmental procedures, and responding to employee and public inquiries. This position requires a working knowledge of Human Resources policies, procedures, and practices, as well as strong organizational, communication, customer service, and confidentiality skills. The employee performs a variety of administrative functions and assists with other departmental responsibilities as assigned by the Human Resources Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to, the following:

Administrative and Clerical Support

• Provide daily administrative and clerical support to ensure the efficient operation of the Human Resources Department.
• Prepare, type, review, and process correspondence, forms, reports, and other departmental documents, ensuring accuracy, completeness, and proper grammar.
• Maintain, organize, update, and file personnel records, departmental documents, and other Human Resources information in accordance with established policies, procedures, and applicable record retention requirements.
• Assist with processing Personnel Action Forms (PAFs), employment verifications, employee status changes, transfers, resignations, and other personnel-related documentation.
• Enter and update employee information in designated Human Resources and payroll systems, ensuring accuracy and confidentiality.
• Schedule meetings, coordinate appointments, distribute incoming mail, and assist with departmental communications.
• Monitor office supplies, maintain inventory, and assist with processing purchase requests and invoices for payment.
• Operate standard office equipment and utilize computer software and departmental systems to complete assigned tasks.

Customer Service and Front Desk Responsibilities

• Serve as a primary point of contact for employees, applicants, visitors, and the general public, providing courteous, professional, and timely assistance.
• Answer and direct incoming telephone calls, respond to routine inquiries, take accurate messages, and refer matters to appropriate personnel.
• Greet and assist visitors, determine the purpose of their visit, and direct them to the appropriate staff member or department.
• Provide general information regarding Human Resources policies, procedures, employment opportunities, and departmental services within the scope of assigned responsibilities.
• Distribute employment applications, benefits forms, and other departmental documents, providing general instructions as appropriate.
• Maintain a professional, organized, and welcoming front office environment.

Recruitment and Employee Support

• Provide administrative assistance throughout the recruitment and hiring process, including organizing applications, coordinating interviews, preparing applicant correspondence, and maintaining recruitment records.
• Assist with administering employment-related assessments, including typing tests, as required.
• Support employee onboarding and orientation activities by preparing new-hire documentation, organizing materials, and assisting with required forms.
• Assist with processing employee separations, transfers, and other personnel transactions as directed.

Employee Benefits Administration

• Provide clerical and administrative assistance with employee benefits programs, including health insurance, retirement, and other applicable benefits.
• Assist with preparing, reviewing, verifying, and processing benefits enrollment forms, changes, and related documentation.
• Maintain accurate benefits records and assist with communicating routine benefits information to employees.
• Refer complex benefits questions, eligibility determinations, and other matters requiring specialized review to appropriate Human Resources personnel.

Professional Conduct and Departmental Responsibilities

• Maintain regular, reliable, and punctual attendance and adhere to assigned work schedules.
• Maintain a professional appearance and conduct consistent with City policies and workplace expectations.
• Demonstrate professionalism, courtesy, discretion, and sound judgment when interacting with employees, supervisors, applicants, and the public.
• Establish and maintain effective working relationships with City employees, department representatives, and members of the public.
• Safeguard confidential personnel, payroll, medical, and benefits information in accordance with applicable laws and City policies.
• Communicate clearly and effectively, both verbally and in writing.
• Understand and follow oral and written instructions, established procedures, and departmental guidelines.
• Organize and prioritize assigned work to meet deadlines and ensure timely completion of tasks.
• Perform assigned duties accurately, efficiently, and with attention to detail.
• Work outside regularly scheduled hours, including evenings and weekends, when required.
• Perform other related duties as assigned by the Human Resources Director or authorized supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES

• Time Management and Organization: Ability to prioritize assignments, manage multiple responsibilities, meet deadlines, and maintain organized records and workspaces.
• Administrative and Clerical Skills: Knowledge of standard office procedures, recordkeeping practices, document preparation, data entry, filing systems, and general administrative functions.
• Computer Proficiency: Ability to effectively use computers, Microsoft Office applications, electronic filing systems, and other software necessary to perform assigned duties.
• Written and Verbal Communication: Ability to communicate clearly, professionally, and effectively with employees, supervisors, applicants, and the general public.
• Customer Service: Ability to provide courteous, responsive, and professional assistance while addressing inquiries, identifying needs, and directing individuals to appropriate resources.
• Telephone Etiquette: Ability to manage a high volume of incoming calls, take accurate messages, provide routine information, and direct calls appropriately.
• Active Listening: Ability to listen attentively, understand information being communicated, ask appropriate questions, and respond professionally.
• Reading Comprehension: Ability to read, interpret, and follow written instructions, policies, procedures, and work-related documents.
• Mathematical Skills: Ability to perform basic mathematical calculations and verify numerical information related to personnel records, payroll, and benefits documentation.
• Attention to Detail: Ability to review documents, identify errors or inconsistencies, and maintain accurate and complete records.
• Critical Thinking and Problem-Solving: Ability to recognize potential issues, evaluate available information, and determine when matters require clarification or referral to appropriate personnel.
• Judgment and Decision-Making: Ability to exercise sound judgment, follow established procedures, and make appropriate

RECEPTION AND FRONT DESK SUPPORT RESPONSIBILITIES

• Provide reception and front desk coverage as needed to support daily departmental operations.
• Greet and assist employees, visitors, and members of the public in a courteous, professional, and timely manner.
• Answer incoming telephone calls, respond to routine questions and inquiries, take accurate messages, and direct calls to appropriate personnel or departments.
• Receive and appropriately route citizen concerns, complaints, and requests for assistance to the designated department or staff member.
• Monitor visitor activity and ensure individuals are properly acknowledged and directed upon entering the office.
• Maintain a clean, organized, and professional reception area to provide a welcoming environment for employees and visitors.
• Demonstrate professionalism, patience, and discretion when handling sensitive inquiries or difficult interactions.
• Provide administrative and reception support to other City departments as assigned or when operational needs require.

EDUCATION AND EXPERIENCE

• High school diploma or General Educational Development (GED) certificate required.
• Minimum of one (1) year of clerical, administrative support, customer service, or related office experience required.
• Working knowledge of modern office practices, procedures, and computer applications.
• Experience in Human Resources, personnel administration, or municipal government is preferred.
• Must possess and maintain a valid Texas Driver's License and an acceptable driving record, if driving is required as part of assigned job duties.
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

WORKING CONDITIONS AND PHYSICAL CAPABILITIES

Work is primarily performed in a professional office environment. The physical demands and working conditions described below are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Ability to sit for extended periods while performing administrative and clerical duties.
• Frequently required to stand, walk, reach, bend, and perform repetitive hand and finger movements.
• Sufficient manual dexterity and hand-eye coordination to operate computers, keyboards, telephones, and standard office equipment.
• Ability to communicate effectively and exchange information with employees, supervisors, and members of the public, both in person and by telephone.
• Ability to read, review, and process printed and electronic documents with accuracy.
• Ability to occasionally lift, carry, push, or move office supplies, files, and equipment weighing up to 20-25 pounds, with assistance or appropriate equipment when necessary.
• Ability to maintain concentration and perform assigned duties in an office environment with frequent interruptions, telephone calls, and public interaction.
• May be required to work outside normal business hours, including evenings and weekends, to support meetings, special events, and departmental operations.
• Work is generally performed in a climate-controlled office environment with a moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the City’s demands change, so will the essential functions of this position.