Human Resources Business Partner, East Region

Feeser's Food Distributors; United States; Remote; USD 85,000; Full time

Job summary

Join a forward-thinking company as a Human Resources Business Partner, where you can truly be yourself while making a significant impact. This role involves fostering client relationships, ensuring exceptional service delivery, and supporting organizational success. You will be the key liaison for client inquiries and will help streamline operations to enhance satisfaction. If you thrive in a dynamic environment and are passionate about helping others succeed, this is the perfect opportunity for you. Enjoy a competitive salary and a people-first culture that values diversity and growth.

Benefits

Health Benefits

Retirement Plan

Paid Time Off

Professional Development Opportunities

Qualifications

• 3+ years in Operations, Client Services, Account Management, or Sales.
• Proven customer service and problem resolution skills.

Responsibilities

• Develop new client relationships and serve as a direct contact for stakeholders.
• Provide guidance and support to client inquiries regarding payroll and benefits.

Skills

Customer Service

Problem Resolution

Communication Skills

Multitasking

Teamwork

Education

Bachelor's Degree

6+ Years Experience

Tools

Microsoft Office

HRIS

PowerPoint

Outlook

Job description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity:

Summary

The Human Resources Business Partner leads efforts in maintaining and enhancing clients’ relationships and provides Human Resources Business Partner service skills.

The Human Resources Business Partner is the main escalation point for any client-related inquiries. S/he acts as a liaison between internal business partners and Resourcing Edge clients.

The Human Resources Business Partner assumes responsibility and accountability to meet or exceed the company’s performance goals, especially in quality, client retention, and productivity.

This position also maintains standard operating procedures and updates training materials.

As a key team member of Resourcing Edge (RE), the Human Resources Business Partner plays an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

Role and Responsibilities

1. Develop new client relationships and serve as a direct contact for client stakeholders and decision makers.
2. Provide guidance and support to client inquiries regarding payroll, benefits, human resources, and employee relations, escalating as needed.
3. Manage ongoing client relationships by resolving issues, communicating changes, and providing updates.
   • Meet with clients regularly to assess service quality and needs.
   • Ensure clients perceive RE’s service delivery positively.
4. Streamline information flow between clients and the organization, addressing technology issues, expectations, and procedural changes.
5. Conduct new client orientations, including benefits enrollment and onboarding.
6. Demonstrate products and provide training to clients on services and systems.
7. Gather feedback to improve products, processes, and service delivery.
8. Evaluate and improve client satisfaction proactively.
9. Monitor and resolve client inquiries effectively.

Traits & Competencies

To perform successfully, candidates should demonstrate:

• Teamwork: Understanding of organization and ability to explain services to clients.
• Quality: Attention to accuracy and timeliness.
• Safety and Security: Adherence to safety procedures.
• Initiative: Continuous professional development.
• Innovation: Creativity and resourcefulness in problem-solving.

Qualifications: Required

• Education and/or Experience:
  • Bachelor’s degree preferred; 6+ years’ experience accepted in lieu.
  • 3+ years in Operations, Client Services, Account Management, or Sales.
  • Proven customer service and problem resolution skills.
• Computer Skills: Proficiency in Microsoft Office, HRIS, PowerPoint, Outlook.
• Other Skills:
  • Ability to work in a fast-paced environment and multitask.
  • Excellent communication skills.
  • Ability to work effectively with diverse teams.
• Preferred: PHR Certification.

The above description outlines the general nature of the work. It is not exhaustive of all duties and responsibilities.

*The employee is an “AT-WILL” employee, subject to termination or resignation at any time.

The typical base pay range for this role nationwide is $85,000 per year. Compensation depends on skills, education, and location. Benefits include health, retirement, paid time off, and more. For details, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer that values diversity and inclusion, and supports equal employment opportunities regardless of protected characteristics. We consider qualified applicants with arrest or conviction records, in accordance with local laws.

If you have questions about our policies, we are happy to discuss upon receiving your application. We look forward to hearing from you!