Human Resources Assistant

Marcus Hotels & Resorts; Madison (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Employee discounts

Movie tickets

Job summary

Marcus Hotels & Resorts, the Hilton Madison Monona Terrace property, seeks a Human Resources Assistant to support the Director of Human Resources with recruitment, onboarding, benefits, and employee engagement in a fast-paced hospitality environment.

Ideal candidates have 1–2 years in HR or hospitality, proficiency with MS Office and HRIS, strong organization and communication, and a team-oriented approach. We offer medical/dental/vision, 401(k) match, PTO, and growth opportunities.

Qualifications

• 1–2 years in administrative, customer service, hospitality, or HR experience.
• Hotel or hospitality experience preferred.
• Proficiency in Microsoft Office.
• Experience with HRIS and ATS preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.

Responsibilities

• Serve as an HR resource for associates, applicants, and managers with excellent service.
• Coordinate interviews, orientations, training, and meetings.
• Manage full-cycle recruitment for hourly positions.
• Maintain HRIS records and confidential files.
• Support benefits administration and open enrollment.

Skills

HR Administration

Customer service

Communication

Organizational skills

Interpersonal skills

English proficiency

Education

Associate’s or Bachelor’s degree in HR/Business Administration/Hospitality

Tools

HRIS

ATS

Microsoft Office

Job description

Description

Are you passionate about event planning and hospitality service? The Hilton Madison Monona Terrace is searching for a

Description

Are you passionate about event planning and hospitality service? The Hilton Madison Monona Terrace is searching for a Human Resources Assistant who is hospitable, organized, people-focused who thrives on building relationships, supporting associates, and helping attract and retain top talent.

At Hilton Madison Monona Terrace, we don't just offer a place to stay - we create unforgettable experiences. Nestled in the heart of downtown Madison, our upscale hotel is renowned for its outstanding service and warm hospitality. But what truly sets us apart is our commitment to our people. Here, you'll find more than just a job - you'll discover a supportive community where associates are empowered to grow, succeed, and make a lasting impact. From collaborating with passionate hospitality professionals to learning from experienced leaders, every day brings opportunities to excel. Come be a part of something truly special at Hilton Madison Monona Terrace - where your passion and dedication will shine.

The Hilton Madison Monona Terrace is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

About The Role

The Human Resources Assistant supports the Director of Human Resources through engaging employee recognition initiatives, training programs, recruitment, administrative organization, while continuing the drive the cultural heartbeat of the hotel. This role reports to the Director of Human Resources.

What Will You Be Doing?

• Serve as an HR resource for associates, applicants, and managers by providing exceptional customer service and responding to HR-related inquiries.
• Coordinate and schedule interviews, orientations, training sessions, meetings, and other HR activities.
• Manage the full-cycle recruitment process for all hourly associate positions, including job postings, candidate sourcing, applicant screening, interview coordination, and employment offers.
• Maintain and update internal and external job postings through the Applicant Tracking System (ATS).
• Attend and support job fairs, recruiting events, community outreach programs, and other talent acquisition initiatives.
• Initiate onboarding for new hires, including preparation of new hire paperwork, employment documentation, and onboarding materials. Ensure all state and federally required paperwork is completed accurately and timely.
• Facilitate and support new hire orientation programs to ensure a positive onboarding experience.
• Process new hire information within HRIS systems and maintain accurate employee files and compliance trainings.
• Maintain confidential personnel, medical, benefits, workers' compensation, and employment files in accordance with company standards.
• Track and maintain required training, certifications, and compliance-related documentation.
• Support benefits administration, open enrollment activities, and associate communications regarding benefits programs.
• Assist with employee lifecycle processes including transfers, promotions, performance reviews, status changes, and separations.
• Coordinate associate engagement initiatives, recognition programs, celebrations, and employee appreciation events.
• Create and distribute HR communications including flyers, announcements, calendars, bulletin board updates, and recognition materials.
• Maintain HR reports, spreadsheets, and tracking logs related to recruiting, hiring, training, attendance, employee engagement, and workforce metrics.
• Ensure all employee records, documentation, and processes comply with federal, state, and local employment laws and company policies.
• Maintain HR office resources, forms, supplies, name badges, parking, bus passes, onboarding materials, and associate self-service tools.
• Support special projects and initiatives that enhance associate engagement and strengthen workplace culture.
• Perform additional duties as assigned.

What Do You Bring To The Role

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
• 1-2 years of administrative, customer service, hospitality, or Human Resources experience preferred.
• Previous hotel or hospitality experience strongly preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience with HRIS and applicant tracking systems preferred.
• Strong organizational and time-management skills.
• Ability to effectively prioritize multiple tasks in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Strong communication, written, and verbal skills.
• Honest, trustworthy, discreet, and careful with confidential information
• Ability to work independently while also contributing as a collaborative team member.
• Strong interpersonal skills with the ability to interact effectively with associates at all levels of the organization.
• Ability to read, write, and speak English at a native level; proficiency in additional languages is a valuable asset.

What's In It For You

• Medical, dental, vision and life insurance offered for full time associates after one month of employment
• Eligibility for 401K participation, with company match, following one month of employment
• Paid Time Off accrual starting on first day
• Discounts at Marcus Hotels & Resort locations
• Free/discounted movie tickets at Marcus Theater locations
• Career development opportunities

Pay Estimate: $21.00-$23.00/hour based on experience

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encapsulating list of responsibilities, duties, and skills.

The Hilton Madison Monona Terrace is an equal opportunity employer.

The Hilton Madison Monona Terrace and Marcus Hotels & Resorts are Equal Opportunity Employer

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