Human Resources Administrator

Greenkey Resources LLC; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Green Key Resources LLC is seeking an HR Administrator in New York to manage complex HR inquiries and transactions in a shared services model. You will serve as frontline resource for HR cases and escalate when needed.

This role supports a hybrid schedule with on-site presence three days per week, maintains knowledge base articles and SOP documentation, and contributes to process improvements and COE collaboration.

Qualifications

• 2+ years of HR administration or HR operations experience.
• Proficient with HRIS and benefits processes, including open enrollment.
• Solid written and verbal communication skills, with attention to detail.
• Bachelor's degree preferred.

Responsibilities

• Handle complex HR inquiries and transactions in a shared services model.
• Serve as Tier 2 escalation point for HR and benefits cases.
• Maintain and update knowledge base articles and SOPs.
• Support system testing and improvements to workflow efficiency.

Skills

HRIS knowledge

Communication skills

Open enrollment

Education

Bachelor's degree

Tools

Workday

Job description

HR Administrator Overview

• The HR Administrator role focuses on managing complex HR inquiries and transactions within a shared services model.


• Serve as a frontline resource for HR-related cases, ensuring accurate and timely administration.


• Apply sound judgment in escalating matters to appropriate Centers of Excellence for specialized expertise.


• Maintain ownership of assigned cases through resolution, contributing to continuous improvement initiatives.


• Identify opportunities to strengthen processes, increase first-contact resolution, and enhance employee experience.


• Collaborate with COEs to clarify tier boundaries and improve case routing discipline.


• Support a hybrid work schedule with on-site presence three days a week.


• Contribute to maintaining and updating knowledge base articles and SOP documentation.


• Participate in HR system testing and enhancements to improve workflow efficiency.

HR Administrator Key Responsibilities & Duties

• Manage complex HR and benefits-related inquiries, providing accurate guidance on eligibility and process navigation.


• Serve as the Tier 2 escalation point for HR and benefits cases within Shared Services.


• Prepare structured escalation summaries for COEs requiring policy interpretation or compliance guidance.


• Support HR administration while escalating compliance-sensitive matters to COEs.


• Deliver timely, professional, and empathetic service to employees and managers.


• Act as a subject matter resource for HR and benefits processes within Employee Connect.


• Train and guide colleagues on HR and benefits inquiries and documentation standards.


• Audit HR transactions for data accuracy and compliance, supporting periodic reporting requirements.


• Identify system enhancement opportunities to improve workflow efficiency and case deflection.

HR Administrator Job Requirements

• 2+ years of experience in HR administration or HR operations with exposure to health and welfare programs.


• Experience handling complex employee HR and benefits inquiries and escalations.


• Working knowledge of HR and benefits regulations such as ACA, ERISA, HIPAA, and COBRA.


• Proficiency in HRIS systems, preferably Workday, and strong communication skills.


• Ability to manage multiple priorities in a fast-paced, high-volume environment.


• Bachelor's degree from an accredited institution is preferred.


• Experience in healthcare or similarly regulated environments is advantageous.


• Knowledge of open enrollment cycles and vendor coordination is beneficial.


• Demonstrated ability to identify root causes of recurring inquiries and recommend improvements.