Human Resource Assistant 2

Commonwealth-of-Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Pennsylvania State Employees' Retirement System (SERS) is seeking a Time Advisor to provide essential HR support and customer service, handling time and attendance, EPR coordination, and personnel file maintenance. This role offers exposure to diverse HR tasks in a busy environment.

Join SERS as a Human Resource Assistant 2 and contribute to program coordination, data accuracy, and responsive service to managers, staff, and visitors while supporting a hybrid telework schedule in Pennsylvania.

Qualifications

• One year as a Human Resource Assistant 1 or equivalent.
• Experience with clerical tasks and basic HR processes is expected.
• Ability to communicate effectively with managers, staff and visitors.

Responsibilities

• Time and Attendance Administration: process time, attendance, schedule changes; research issues; generate reports.
• Program Coordination: assist with EPRs, onboard new employees, supervise supplementary employment requests.
• Personnel File Maintenance: manage electronic records in OPFs; follow retention procedures.
• Customer Assistance: provide policy, procedure, and technical guidance to HR customers.
• Receptionist Duties: greet visitors, handle calls and emails, manage mail and supplies.

Skills

Time management

Attention to detail

Customer service

Office administration

Job description

The Pennsylvania State Employees' Retirement System (SERS) is seeking to fill our agency's Time Advisor position. In this position, you'll gain hands-on exposure to a wide range of human resource functions. The successful candidate will have a sharp eye for detail, exceptional organizational skills, and the ability to seamlessly shift between tasks, all while delivering excellent customer service and dependable office support. If you have human resource experience and enjoy a challenging job with varied responsibilities, this may be the position for you!

This position provides program support to the SERS Human Resources Office while also serving as the agency Time Advisor. Key responsibilities include all time and attendance administration, coordination of the supplementary employment and employee performance review (EPR) programs, and maintenance of official personnel files (OPFs). This position also serves as a first point of contact for internal and external customers by greeting and assisting visitors, answering the main HR telephone line and email resource account, and responding to a wide variety of requests for information regarding HR processes and procedures.

Key responsibilities as a Human Resource Assistant 2 include:

• Time and Attendance Administration:Ensure accurate processing of time, attendance, schedule change, and other transactions; research and resolve issues; and generate and monitor reports
• Program Coordination: Help supervisors and managers ensure accurate and timely completion of EPRs and onboard new employees; oversee supplementary employment requests and tracking; and assist other HR program coordinators as needed
• Personnel File Maintenance: Prepare, upload, and certify a variety of electronic records to OPFs; follow all records retention procedures and policies
• Customer Assistance: Provide policy, procedure, and technical advice to managers, supervisors, and employees
• Receptionist Duties: Greet customers, answer and direct telephone calls and email inquiries as appropriate, handle incoming mail, and help keep office equipment maintained and supplies stocked

Interested in learning more? Additional details can be found in the position description.

About SERS: Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of more than 246,000 employees and retirees for 96 public sector employers. In 2025, SERS paid more than $4.0 billion in benefits and managed nearly $50 billion in assets. Additional information is available at www.SERS.pa.gov.

Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work.

SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and leverages diversity in people, ideas, and experiences to achieve our highest potential.

Work Schedule and Additional Information:

• Full-time employment, 37.5-hour work week, Monday through Friday.
• A work schedule beginning and ending between 8:30 AM – 5:00 PM, inclusive, with a half-hour or one-hour unpaid meal period will be considered, dependent on operational requirements.
• Telework:You may have the opportunity to work from home (hybrid telework schedule) part-time, up to three days per week, depending on operational needs and progress in learning assigned tasks. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• One year as a Human Resource Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
• One year of clerical or other comparable experience and one year of beginning level paraprofessional human resource or equal opportunity work;
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.