Human Resource Assistant

Russell Tobin; Boca Raton (FL); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Pride Health in Boca Raton, FL is seeking a Human Resource Assistant to support employees and managers with HR processes, policies, systems, and Hire-to-Retire activities. The role handles a high volume of inquiries through phone, chat, text, and other channels, with a focus on timely, professional resolutions.

Portuguese language proficiency is a critical requirement for this role. The position is a 12-month contract with hybrid work (3 days onsite per week).

Qualifications

• Portuguese language proficiency is required.
• 1–2 years in HR, HR Operations, customer service, or call center preferred.
• Strong verbal and written communication skills are essential.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).
• High school diploma or GED is required.
• Bachelor's in HR/Business preferred.

Responsibilities

• Handle high volume employee and manager inquiries via multiple channels.
• Perform transactional HR processing in Workday and related systems.
• Research inquiries and provide timely, accurate solutions.
• Support Workday, Kronos, and other HR systems.
• Document issues, actions, and resolutions thoroughly in case records.
• Escalate complex issues to Tier 2 HR as needed.
• Maintain confidentiality of employee and company information.
• Collaborate with HR colleagues and internal stakeholders.
• Identify issues and opportunities for process improvement.

Skills

Portuguese language proficiency

Communication skills

Customer service orientation

Time management

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Workday

Kronos

Microsoft Office (Excel, Word, PowerPoint)

Job description

The Science Team at Pride Health is supporting the Biopharmaceuticalorganization and has an opening for a Human Resource Assistant in Boca Raton, FL.

Position Summary

The Human Resource Assistant provides support to employees and managers regarding Human Resources processes, policies, systems, and Hire-to-Retire activities. This role handles a high volume of inquiries through phone, chat, text, and other communication channels, providing accurate, timely, and professional resolutions.

Portuguese language proficiency is a critical requirement for this role.

Additional Details

Contract Length: 12 Months with the possibility of extensions

Pay range: $20 to $25 per hour

Work Arrangement: Hybrid - 3 days onsite per week

Key Responsibilities

• Handle a high volume of incoming employee and manager inquiries through phone, chat, text, and other communication channels.
• Perform day-to-day transactional processing in Workday and other HR-related systems.
• Research inquiries and provide accurate and timely solutions using knowledge bases and desktop tools.
• Provide guidance and support related to Workday, Kronos, and other HR systems.
• Listen carefully to callers, understand their needs, and communicate appropriate solutions clearly.
• Adhere to HR Operations Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and established procedures.
• Create and maintain complete, accurate, and detailed records of employee and manager interactions in the case management system.
• Document issues, actions taken, and proposed resolutions professionally and thoroughly.
• Escalate complex or unresolved issues to Tier 2 HR Service Center Specialists or management as appropriate.
• Maintain strict confidentiality and protect sensitive employee and company information.
• Provide professional, efficient, courteous, and customer-focused service.
• Identify recurring issues, escalation trends, and opportunities for process improvement.
• Assist with improving HR communications, processes, and operational efficiency.
• Collaborate effectively with HR colleagues, managers, and internal stakeholders.
• Maintain positive working relationships across a diverse employee and manager population.
• Ensure compliance with applicable laws, regulations, company policies, and HR procedures.

Required Qualifications

• High school diploma or GED required.
• Portuguese language proficiency is a critical requirement for this role.
• 1-2 years of experience in Human Resources, HR Operations, customer service, or a call center environment preferred.
• Strong verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple inquiries and priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business, or a related field.
• Experience with Workday or other HRIS platforms.
• Experience with case management systems or HR service portals.
• Knowledge of HR Operations and Hire-to-Retire processes.
• IHRIM and/or SHRM certification.
• Six Sigma certification.
• Experience working in a shared-services or HR service center environment.

Must be authorized to work in the United States.

PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions:

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.