Human Resource Assistant

IntePros; Boca Raton (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

IntePros invites applications for a Tier 1 HR Advisor on a 12-month contract in Boca Raton, FL. Hybrid work arrangement is available (3 days onsite per week). The role focuses on HR operations, customer service, and guidance through Hire-to-Retire processes.

The ideal candidate has 1–2 years in HR/operations or customer service, with Workday experience a plus and strong communication skills. Bachelor’s degree is preferred, SHRM/IHRIM/Six Sigma certifications are advantageous.

Qualifications

• 1–2 years of HR, HR Operations, Customer Service, or Call Center experience.
• Experience with Workday or HRIS platforms is a plus.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Serve as the first point of contact for employees and managers on HR policies and Hire-to-Retire processes.
• Handle a high-volume of phone, chat, and other inquiries in a fast-paced HR Service Center.
• Process HR transactions in Workday and other HR systems.
• Research and resolve employee questions accurately and efficiently.
• Support users with Workday, Kronos, and other HR technologies.
• Document all interactions in the case management system.
• Escalate complex issues to Tier 2 HR specialists when needed.
• Deliver an outstanding customer experience while meeting service levels and metrics.

Skills

HR Operations

Customer service

Communication

Problem solving

Organization

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Workday

Job description

We're partnering with a well-established organization to hire a Tier 1 HR Advisor for a 12-month contract! If you have a passion for customer service, HR operations, and helping employees navigate HR processes, we'd love to connect.

Location: Boca Raton, FL, Hybrid (3 days onsite per week)

Schedule: Monday-Friday | Availability required between 8:00 AM - 6:00 PM ET (8 hr days though)

What You'll Do:

• Serve as the first point of contact for employees and managers regarding HR policies and Hire-to-Retire processes
• Handle a high volume of phone calls, chats, and other inquiries in a fast-paced HR Service Center
• Process HR transactions in Workday and other HR systems
• Research and resolve employee questions accurately and efficiently
• Support users with Workday, Kronos, and other HR technologies
• Document all interactions within the case management system
• Escalate complex issues to Tier 2 HR specialists when appropriate
• Deliver an outstanding customer experience while meeting service level goals and performance metrics

What We're Looking For:

• High School Diploma or GED required (Bachelor's degree preferred)
• 1-2 years of experience in HR, HR Operations, Customer Service, or a Call Center environment
• Experience with Workday or other HRIS platforms is a plus
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, customer-focused environment
• SHRM, IHRIM, or Six Sigma certifications are a plus