Human Resource Analyst 1

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 64,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Human Resource Analyst 1 within the HRSC Work Related Injury Services team to manage work-related injury claims, coordinate with third parties, and ensure appropriate pay, benefits, and care in line with regulations and bargaining agreements.

The role emphasizes accuracy, confidentiality, and customer-focused service, with standard hours and potential telework options.

Qualifications

• Successful completion of the HR Management Trainee program or equivalent.
• One year as an HR Assistant 2 or Equal Opportunity Assistant or equivalent.
• One year paraprofessional analytical experience with a bachelor’s degree, or an equivalent combination of experience and training.

Responsibilities

• Interview employees and gather information to ensure accurate case understanding and record keeping.
• Provide clear information about benefits, leave, and return to work to employees and supervisors.
• Update claim details and relay information to the third party administrator as investigations progress.
• Collaborate with the third party administrator to plan safe return-to-work strategies.
• Enter absences, long-term leave, and process leave requests based on documentation and status.
• Research inquiries, resolve discrepancies, explain overpayments, and assist litigation analysts if needed.

Skills

Customer service

Detail-oriented

Compassionate

Education

HR Management Trainee program

1 year as HR Assistant 2 or Equal Opportunity Assistant

Bachelor’s degree + 1 year paraprofessional analysis

Job description

THE POSITION

Accidents happen, and the workplace has no exception to this! The Commonwealth of Pennsylvania, Human Resource Service Center (HRSC) Work Related Injury Services (WRIS) is a team of dedicated staff who are called upon when Commonwealth employees need support the most. We are looking for a customer focused, detail-oriented, and compassionate candidate to join our team as a Human Resource Analyst 1. Work focuses on managing medical w/lost time claims, modified duty and indemnity claims for a specified period of time. If you are ready for an exhilarating challenge where you can support your fellow Commonwealth employees and gain indispensable skills, we want to hear from you!

DESCRIPTION OF WORK

This position supports employees who experience work-related injuries by managing claims, providing information, and coordinating with third parties to ensure employees receive appropriate pay, benefits, and care. Success relies on maintaining and applying knowledge of relevant regulations, case law, bargaining agreements, programs, rules, practices, and policies related to injuries and illnesses at work.

• Claims Review: Interview and gather information from the employee, supervisor, and other parties if needed to ensure accurate understanding and record keeping for each case
• Communication Support: Provide clear information to employees, their legal representatives, and supervisors about benefits, leave, medical treatment, return to work, and related processes both over the phone and in writing
• Document Updates: Adjust claim details and supply new information to the third party administrator as the investigation progresses
• Return Strategy: Work with the third party administrator to plan effective approaches for safe employee return to work
• Leave Processing: Enter absences, long-term leave, and special actions; approve or reject requests based on documentation and claim status
• Inquiry Response: Research and resolve inquiries and discrepancies, explain overpayments, and provide assistance to litigation analysts if needed

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time according to an approved program/schedule. This position currently reports to the office one day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Successful completion of the Human Resource Management Trainee program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as a Human Resource Assistant 2 or an Equal Opportunity Assistant (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
• One year of paraprofessional analytical experience and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment may require an in-depth Pennsylvania State Police background check.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.