Human Resource Aide - 122530007

Cumberland County; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Cumberland County Department of Social Services seeks a Human Resources Aide to transport Medicaid customers to medical appointments within Cumberland County and nearby areas. The role requires operating a vehicle, handling forms, and coordinating with medical staff to ensure timely returns and accurate documentation.

Applicants must have a high school diploma, a valid driver’s license, and the ability to perform basic reading, writing and math tasks.

Qualifications

• Graduation from High School or equivalent with applicable experience.
• Valid driver’s license and ability to operate county/private vehicles.
• Flexibility to handle in-county and out-of-town assignments.

Responsibilities

• Transport Medicaid customers to and from medical appointments.
• Operate county- or privately-owned vehicles per policy.
• Ensure Medicaid verification forms are signed and filed.
• Coordinate with medical providers on appointments and instructions.
• Complete day-sheets, timesheets, mileage sheets and incident reports.
• Input data into computers and print documents.

Skills

Transportation ability

Reading/writing basics

Math skills

Verbal communication

Judgment

Data reporting

Education

High School Diploma or equivalent

Job description

This position is located in the Transportation Unit, Business Operations Division.

Duties

This Human Resources Aide transports Medicaid customers to and from medical appointments in Cumberland County as well as surrounding counties. Duties of this position involve operating a county-assigned or a privately-owned vehicle in accordance with written instructions detailing procedures for picking up customers, transporting customers to their destination, and working with medical providers around issues such as return appointments, interpreting medical instructions, and specific client disabilities. Duties also include ensuring a Medicaid verification form is signed by customer and medical facilities and returning this form to the office.

This worker must be knowledgeable about traffic regulations, seat belt legislation and installation, transfer techniques for persons with ambulatory difficulties, and agency policies governing direct service provision. This worker will also serve as a driver transporting customers to medical clinics and hospitals in the Chapel Hill, Durham and Raleigh areas often in a wheelchair lift van. In-county travel requires shifts between the hours of 5:00 am - 7:00 pm. Out-of-town trips usually begin at 6:00 am and may end as late as 9:00 or 10:00 pm. Applicant must be able to drive during night hours. Flexibility is a requirement for this position due to in-county and out-of-county destinations and pick up and return times.

Other duties include conferences with supervisor as well as social workers or medical staff. This position also completes reports such as day-sheets, timesheets, mileage sheets, and incident documentation. This position involves some computer input and printing.

PREFERRED EDUCATION AND EXPERIENCE

Graduation from High School or equivalent and possession of knowledge, skills, and abilities gained through at least one year of experience in performing tasks similar to the ones assigned.

MINIMUM EDUCATION & EXPERIENCE REQUIRED

Demonstrated possession of abilities listed above.

NECESSARY SPECIAL QUALIFICATIONS

Valid driver's license or chauffeur's license as applicable.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to transport clients safely and efficiently; skilled in basic reading, writing, and simple mathematics; to follow written and verbal directions; to record basic data; report observations to supervisor; and to perform required physical tasks. Basic knowledge of the social, economic, and environmental conditions of customers to be served; working knowledge of and ability to enlist the aid of available community resources; ability to establish rapport and relate to population served and a variety of service disciplines (social workers, doctors, teachers) and community businesses; ability to prepare and maintain simple reports of activities; ability to exercise good judgment in appraising situations; and ability to verbally communicate findings.

CONDITIONS OF EMPLOYMENT

The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required and may include fingerprinting.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.