Income Maintenance CaseWorker III - Long Term Care

Cumberland-County,-Nc; Fayetteville (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Cumberland County Department of Social Services in Fayetteville, NC seeks an Income Maintenance Caseworker to perform initial determinations and redeterminations for Adult Medicaid, Long Term Care Medicaid, and CAP programs. The role requires knowledge of Medicaid policies and the ability to compute varied and complex budgeting scenarios.

Two years of relevant experience or an equivalent combination of training and experience is required, with preferred education in a four-year college degree

Qualifications

• Two years of experience as an Income Maintenance Caseworker or an equivalent combination of training and experience.
• Strong knowledge of adult Medicaid programs and eligibility determination.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Ability to communicate with clients, public officials, and the general public to obtain data and explain rules.
• Ability to instruct and evaluate the work of lower level employees.

Responsibilities

• Perform initial determination and redetermination of eligibility for Adult Medicaid, Long Term Care Medicaid, and related programs.
• Apply NC Medicaid policies accurately within timeframes.
• Compute budgeting scenarios related to program eligibility and benefits.

Skills

Customer service

Mathematical reasoning

Rule interpretation

Communication

Supervisory skills

Education

Bachelor's degree

Job description

This position is located in Economic Services. This position is expected to perform all tasks associated with the initial determination and redetermination of eligibility of applicants and recipients of Adult Medicaid, Long Term Care Medicaid, Special Assistance, PACE, and the Community Alternative Program (CAP) benefit programs. Knowledge of Adult Medicaid programs is required to establish eligibility for those in need of skilled & intermediate nursing facility care, rest home and assisted living care, and in-home nursing care programs. The worker in this position must be flexible and have the ability to implement policies and procedures for all programs quickly and accurately in accordance with timeframes and guidelines set by NC Medicaid policy. The ability to compute varied and complex budgeting situations is also required.

Minimum Qualifications:

Two years of experience as an Income Maintenance Caseworker; OR an equivalent combination of training and experience.

Preferred Education & Experience:

Graduation from a four-year accredited college or university and related customer service experience and two years of Income Maintenance Caseworker experience OR two years of Income Maintenance Caseworker experience in a NC DSS agency. Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations, and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures. Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.

CONDITIONS OF EMPLOYMENT:

The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.