Human Centered Design Project Manager

Michigan Medicine; Ann Arbor (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Michigan Medicine in Ann Arbor seeks a dedicated Project Lead to guide design-focused quality improvement across the Michigan Collaborative for Type 2 Diabetes. You will partner with program directors, program managers, and the Design & Informatics team to coordinate stakeholders, manage project scope and timelines, and ensure high standards of quality and usability.

The role oversees cross-functional projects involving digital tools, dashboards, data visualizations, websites, and educational

Qualifications

• Experience leading complex cross-functional projects.
• Strong collaboration with design, informatics and clinical teams.
• Proven ability to translate healthcare data into usable designs.

Responsibilities

• Lead complex projects from concept through completion with charters and timelines.
• Supervise and mentor the Multimedia Designer.
• Coordinate cross-functional teams and stakeholders.

Skills

Cross-functional leadership

Project leadership

Stakeholder coordination

Design & informatics collaboration

Quality improvement

Risk management

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The person in this position will work closely with the program directors, program managers, Design & Informatics team, and staff of the Michigan Collaborative for Type 2 Diabetes (MCT2D) to lead and support design-focused quality improvement initiatives across the collaborative. This role will serve as the primary project lead for digital, design, and informatics initiatives across the collaborative, responsible for coordinating stakeholders, managing project scope and timelines, and ensuring successful implementation of strategic priorities.

The person in this position will do this by overseeing cross-functional projects involving the planning, development, implementation, evaluation, and continuous improvement of digital tools, educational resources, dashboards, data visualizations, websites, and other collaborative initiatives.

They will partner closely with the MCT2D Design and Informatics team, the MCT2D coordinating center leadership, and other stakeholders to translate complex healthcare information and data into intuitive, user-centered experiences that support patients and healthcare professionals across the State of Michigan.

This position will also lead project management activities related to design and informatics initiatives, including coordinating cross-functional teams, monitoring timelines and deliverables, proactively communicating project progress and barriers, and ensuring that all work meets high standards for quality, usability, and stakeholder experience. The individual will help guide strategic opportunities for innovation by incorporating user feedback, co-design methods, and human-centered design principles into collaborative initiatives and quality improvement efforts.

The list of stakeholders for this position includes the MCT2D program directors, program managers, Design & Informatics team, and staff; the Michigan Data Collaborative; Blue Cross Blue Shield of Michigan; patients and their families and support networks; and clinicians throughout the State of Michigan.

Responsibilities*

Project Leadership and Management (70%)

• Lead complex projects from initial concept through implementation and completion, developing and managing project charters, detailed work plans, schedules, resource requirements, project estimates, and success metrics.
• Provide direct supervision and mentorship for the MCT2D Multimedia Designer.
• Coordinate project teams composed of design, informatics, clinical, administrative, and external stakeholders.
• Independently prioritize initiatives, allocate resources and effort across competing collaborative priorities, and make decisions regarding project scope, sequencing, timelines, and resource utilization.
• Identify and analyze project risks, barriers, budget concerns, and scope or timeline issues; recommend solutions and independently take appropriate action to mitigate risks and keep projects on track.
• Make operational decisions regarding project scope, sequencing, and resource utilization.
• Serve as the primary point of contact and accountability for assigned projects, coordinating project teams and ensuring successful execution from concept through completion.
• Work with MCT2D's leadership team and Design & Informatics team to propose and oversee design, development, and implementation of quality improvement projects and tools.
• Track and analyze project performance against established work plans, timelines, budgets, milestones, and success metrics; proactively report project status, barriers, risks, scope changes, and recommended corrective actions to MCT2D leadership.
• Establish and ensure adherence to project quality standards; review project deliverables for quality, completeness, alignment with project requirements, and responsiveness to internal and external user needs.
• Co-lead Design and Informatics team meetings to establish project priorities, coordinate work across disciplines, resolve barriers, clarify responsibilities, and ensure alignment on project scope, timelines, and deliverables.
• Direct and oversee execution of project deliverables across internal team members and external stakeholders, ensuring adherence to established project plans, timelines, responsibilities, and quality standards and taking corrective action when deliver