HUD Service Coordinator & Community HW

FSL Programs; Phoenix (AZ); Hybrid; USD 29,000 - 36,000; Part time

Job summary

FSL Programs in Phoenix, AZ is hiring a HUD Service Coordinator & Community Health Worker to connect residents in HUD-assisted housing with services, health education, and supports that promote independence and housing stability. This grant-funded role emphasizes care coordination, enrollment, assessments, and referrals in designated systems.

The position requires 2+ years in social services, bilingual Spanish abilities, and CHW certification within two years.

Qualifications

• Bachelor's degree preferred; CHW certification within two years.
• 2+ years in social service delivery with the elderly and families.
• Knowledge of supportive services and community resources.

Responsibilities

• Document resident interactions, services, and program activities accurately.
• Complete forms, assessments, consents, and documentation for participants.
• Perform resident assessments and care plans to identify needs and goals.
• Coordinate referrals and follow up to ensure access to services.
• Monitor resident care plans and update documentation quarterly.
• Prepare HUD reports and support grant compliance.
• Maintain compliant resident files and program records.

Skills

Bilingual Spanish

Communication skills

Active listening

Confidentiality & HIPAA

Knowledge of public assistance

Interpersonal skills

MS Office (Outlook/Word/Excel)

Education

Bachelor's degree in social work or related field

CHW certification within 2 years

Tools

Apricot/Resident systems

MS Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HUD Service Coordinator & Community HW

Prog-Affordable Housing Care 090091 Part Time Phoenix, AZ, US

Salary Range: $21.06 To $25.96 Hourly

Position Summary:

The HUD Service Coordinator & Community Health Worker (CHW) supports residents in HUD-assisted housing by connecting them to services, resources, health education, and community supports that promote independence, housing stability, healthy aging, and quality of life. The position supports AllThrive 365’s CHANGE model through care coordination, resident-centered planning, referrals, and assessment of Social Determinants of Health (SDOH). Serving as a liaison among residents, families, providers, community partners, and housing staff, the role helps residents address barriers and access the support needed to successfully age in place. The HUD Service Coordinator function is grant-funded, and continued employment is dependent on available funding.

Thisposition does not supervise staff.

Thisposition is classified as Safety Sensitive.

Essential Functions:

• Resident Documentation and Recordkeeping – Accurately documents all resident interactions, services, referrals, and program activities in Apricot or other designated systems in accordance with AllThrive 365, HUD, and National Church Residences requirements.
• Program Enrollment and Documentation – Completes all required forms, assessments, consents, and supporting documentation for residents participating in the Service Coordination program.
• Resident Assessment and Care Planning – Completes resident assessments and individualized care plans to identify needs, establish goals, and coordinate appropriate services and resources.
• Referral Coordination and Follow-Up – Connects residents with appropriate community, healthcare, and social service resources and follows up to ensure services are accessed and resident needs are addressed.
• Quarterly Monitoring – Conducts required quarterly monitoring of resident care plans, progress, services, and changing needs and updates documentation as appropriate.
• HUD Reporting and Grant Compliance – Prepares and submits required HUD Semi-Annual Performance Reports and other program documentation necessary to support continued Service Coordination funding.
• Quality Assurance and File Compliance – Maintains resident files and program documentation in accordance with Quality Assurance Review and Semi-Annual File Review requirements and promptly addresses identified deficiencies.
• Resident Programming and Wellness – Coordinates, documents, and supports resident education, wellness, and other programs designed to promote independence, healthy aging, and quality of life.
• Program Standards and Performance – Consistently meets established program performance, documentation, assessment, service delivery, and compliance standards while carrying out responsibilities in alignment with AllThrive 365’s mission and core values.
• Training and Professional Development – Completes required training and Individual Education Plan activities to maintain knowledge, skills, and competencies necessary for effective Service Coordination and Community Health Worker services.

Minimum Qualifications:

• Bachelor's degree in social work or a related field is preferred. Must earn CHW certification within two years.
• 2+ years of experience in social service delivery with the elderly and family population.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents helped.

Skills

• Ability to speak fluent Spanish
• Ability to effectively communicate in a tactful manner through written and verbal communication
• Displays good listening skills with the intent of understanding the diverse population’s needs being served
• Understands and adheres to policies associated with confidentiality and HIPAA
• Understands government assistance programs and public healthcare systems
• Demonstrates interpersonal skills and demeanor that build rapport and garner trust with others
• Confident in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel

Abilities

• Willingness and ability to embody FSL’s core values:
• Have passion for our mission
• Follow the golden rule
• Do the right thing
• Begin with a can-do attitude
• Find a better way

Physical Demands

• The worker is subject to changes inside and outside temperatures which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees)
• Works inside a clean, well-lit office
• Completes work outside as required
• While performing the duties of this position, the employee is regularly required to:
• Talk and hear, including over the telephone, in the normal range; use hands to finger, handle or feel objects, tools/equipment, or controls; sit, stand, reach with hands and arms, and walk. Occasionally required to stoop, kneel or crouch; lift and move up to 25 pounds. Vision required includes close vision, distance vision, and the ability to adjust focus.