Hub Operations Lead: Team Coach & KPI Driver

AutoZone; Montgomery (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

AutoZone’s Hub Coordinator role oversees hub operations to maintain efficiency and high service levels across the region. You will lead Hub Specialists, coordinate with store managers, monitor performance metrics, and ensure a safe, organized workflow that supports fast, accurate parts delivery.

The position requires strong teamwork, clear communication, and the ability to adapt to varying schedules, including nights and weekends.

Qualifications

• Basic knowledge of automotive parts.
• Strong communication and teamwork skills.
• Proven leadership abilities with experience in coaching and supporting teams.
• Process-oriented mindset with a focus on operational metrics.
• Ability to lift, load, and move merchandise.
• Flexible schedule, including nights, weekends, and holidays.
• Exceptional communication: bilingual in Spanish and English.

Responsibilities

• Team Leadership & Development – Support and train Hub Specialists, Order Pullers, and Drivers to ensure they understand company processes and policies.
• Effective Communication – Partner with Hub Store Managers, Inventory Managers, and satellite store leaders to optimize scheduling, staffing, and operational efficiency.
• Process-Oriented Operations – Monitor workflow, review hub scorecards, and ensure 98% order fill rate is consistently met.
• Collaboration & Support – Coordinate with team members to ensure parts are properly stocked, returns are processed, and all merchandise is in designated areas.
• Metric-Driven Decision Making – Analyze hub delivery performance, attendance trends, and vehicle maintenance reports to improve efficiency and drive results.
• Safety & Compliance – Maintain a safe working environment by ensuring PPE standards are followed and hub equipment is functioning properly.
• Customer & Inventory Management – Use system tools to assist customers in locating parts, finding alternatives, and improving service levels.

Skills

Team leadership

Communication

Operations

Collaboration

Metrics

Safety

Inventory management

Job description

AutoZone’s Hub Coordinator role oversees hub operations to maintain efficiency and high service levels across the region. You will lead Hub Specialists, coordinate with store managers, monitor performance metrics, and ensure a safe, organized workflow that supports fast, accurate parts delivery.

The position requires strong teamwork, clear communication, and the ability to adapt to varying schedules, including nights and weekends.