HS Supervisor

Europeanhelp; Aurora (IL); On-site; USD 52,000 - 66,000; Full time

Job summary

Europeanhelp in Aurora, IL is seeking a staffing supervisor to oversee client care under the Plan of Care and supervise Home Care Aides.

You will maintain records, monitor schedules, and conduct client visits, ensuring compliance with policies and state regulations.

This role requires bilingual Spanish and English communication, punctuality, and teamwork, with on-call support as needed.

Qualifications

• Requires proficiency in Spanish and English.
• Must maintain client confidentiality and comply with policies.

Responsibilities

• Oversee client care and ensure services are provided according to the Plan of Care.
• Supervise Home Care Aides and provide guidance, training, and support.
• Maintain accurate client and employee records and required documentation.
• Monitor schedules, authorizations, case notes, and service delivery.
• Conduct client visits and caregiver conferences as required.
• Complete and track Critical Event Reports (CERs).
• Assist with staffing, scheduling, and payroll review.
• Ensure compliance with company policies and state regulations.
• Provide on-call support and caregiver coverage when needed.
• Promote high-quality customer service and teamwork.

Skills

Spanish language

English language

Job description

Description

• Oversee client care and ensure services are provided according to the Plan of Care.


• Supervise Home Care Aides and provide guidance, training, and support.


• Maintain accurate client and employee records and required documentation.


• Monitor schedules, authorizations, case notes, and service delivery.


• Conduct client visits and caregiver conferences as required.


• Complete and track Critical Event Reports (CERs).


• Assist with staffing, scheduling, and payroll review.


• Ensure compliance with company policies and state regulations.


• Provide on-call support and caregiver coverage when needed.


• Promote high-quality customer service and teamwork.

Requirements

• Knowledge of Spanish and English is mandatory.


• Reports to work on time and as scheduled and completes work within the designated time.


• Uses the punch time system correctly.


• Maintains client confidentiality at all times.


• Cooperates with other staff members and different offices.


• Works in the atmosphere of joint effort, solidarity, and support.


• Ensures compliance with policies and procedures regarding operations, fire, safety, and infection control.