HRSD -Business Process Consultant

Hexaware Technologies; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

A leading global IT services company is looking for a Business Process Functional Consultant. This remote position requires at least 10 years of IT experience, including 6-8 years in ITIL® consulting. The role focuses on implementing and optimizing IT service management processes while ensuring stakeholder buy-in. Strong communication and people management skills are essential. Join a diverse, innovative team committed to driving transformation in technology and business processes.

Qualifications

• Minimum 10+ years IT experience required, with at least 6-8 years in ITIL® process consulting.
• Strong oral and written communication skills.
• Proven people management skills for a team of 8-10.

Responsibilities

• Implement and optimize ITIL® Service Management processes.
• Plan ITSM function implementation considering business scenarios.
• Reengineer and design new processes to improve productivity.

Skills

BA

Business Process Consultancy

HRSD

Education

Business Analyst certification

Job description

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a globally trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.

At Hexaware we are a community of creative, diverse, and open-minded Hexawarein creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.

HRSD- Business Process Functional Consultant

Remote

Primary Skills: BA, Business Process Consultancy, HRSD

Job Description:

Implement/Standardize/Optimize ITIL® Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers.

Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios.

Reengineer existing processes and design new processes to dramatically improve productivity, quality, and service, ensuring appropriate stakeholder input and buy-in

Experience with Scrum & SAFe Agile framework, user story estimations, backlog refinement and defining acceptance criteria.

Business Analyst certification is a must.

Experience in writing functional test cases, functional testing of user stories as per defined acceptance criteria.

Minimum IT experience required is 10+ years out of which at least 6-8 years in ITIL® process functional consulting domain or ITIL® Process owner/manager experience.

Strong oral and written communication skills with the ability to communicate technical information in non-technical language.

Proven people management skills for 8 – 10 people team

Experience of performance data analysis of ITIL® processes