HRO Processing Associate II – Process & Quality

Alight; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage options

Wellbeing and support programs

Retirement

Vacation and sick leave

Maternity

Paternity & adoption leave

Continuing education and training

Voluntary benefit options

Job summary

Alight is seeking an associate (HRO Processing Assistant II) to deliver timely and accurate information to participants. You will identify issues, delays, and quality problems, proposing solutions and working with leads to resolve participant concerns.

Responsibilities include meeting client SLAs, maintaining quality scores, prioritizing a high volume of work, and following SOPs. A 2-4 year background and a B.Com/B.A/BBA are required.

Qualifications

• Bachelor's degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed).
• 2-4 years of work experience.
• Excellent verbal and written communication skills.
• Can work evening/night shifts as per business requirement.
• Basic computer knowledge (MS-Office, Excel).
• Good analytical skills & attention to detail.

Responsibilities

• Understands and contributes positively to meeting client SLA's, PG's.
• Maintain internal & client defined quality scores.
• Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Ensuring proper documentation and follow-ups and follow SOP's
• Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
• Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
• Work with leads to ensure delivery in accordance with standard operating procedures.
• Take complete ownership of self-learning & development.
• Ability to work in a fast-paced environment with short deadlines.
• Able to practice logical reasoning and critical thinking.

Skills

Verbal & written communication

MS Office / Excel

Analytical skills

Time management

Education

Bachelor's degree in B.Com, B.A, BBA

Job description

Alight is seeking an associate (HRO Processing Assistant II) to deliver timely and accurate information to participants. You will identify issues, delays, and quality problems, proposing solutions and working with leads to resolve participant concerns.

Responsibilities include meeting client SLAs, maintaining quality scores, prioritizing a high volume of work, and following SOPs. A 2-4 year background and a B.Com/B.A/BBA are required.