Human Resources Specialist

HCLTech; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Job summary

An established industry player is seeking a detail-oriented Quality Manager to ensure operational excellence. This role involves maintaining quality standards, conducting audits, and facilitating training for new joiners. The ideal candidate will possess strong communication skills and a background in management or commerce. Join a dynamic team where your contributions will directly impact the quality of service delivery and client satisfaction. This is an exciting opportunity to grow within a supportive environment that values professional development and offers a comprehensive benefits package.

Qualifications

• 3-4 years of experience in quality management.
• Yellow belt qualification is required.

Responsibilities

• Maintain quality between operations and clients.
• Provide daily and weekly updates on quality checks.

Skills

Written Communication

Oral Communication

Education

Bachelor's degree in Management

Master's degree in Commerce

Tools

Quality Audits

Error Trackers

Job description

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Job Responsibilities

• Serve as a bridge of liaison in maintaining quality between Operation and clients
• Maintaining track on the health check of the process regularly
• Ensuring Error trackers and corrective reports are kept up to date
• Providing the Quality managers with daily and weekly updates of quality checks done
• Ensuring that the maker checker trackers are kept up to date
• Actively participate in Quality Audits and other Process related audits
• Ensuring regular trainings are taken up in meeting quality needs
• Actively participate in Risk and compliance trainings and ensuring the same gets implemented in process
• Enabling the new joiners to understand the quality perspectives of the process

Qualifications

• Bachelors / master’s degree in management or commerce
• Yellow belt qualified
• Yrs of Exp: 3 – 4
• Very good Written and Oral Communication

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Administrative, Human Resources, and Analyst

Industries

IT System Data Services, IT System Testing and Evaluation, and IT Services and IT Consulting