HRMS Analyst II - Time & Attendance

HMSHost; Bethesda (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

PTO (vacation, flex, sick)

Holiday pay

Meal and transportation benefits

401(k) with company match

Life insurance

Tuition reimbursement

Employee assistance program

Training and career growth

Referral program

Job summary

HMSHost is seeking an HRMS Analyst II - Time & Attendance at our Bethesda, MD location. You will deliver advanced Tier 2 technical support for core HR and time & attendance systems, manage UKG accruals, and implement changes to accrual calculations based on policy updates while ensuring data integrity.

You will partner with IT, HR, and business stakeholders to ensure seamless system integration, provide user training, and develop documentation to promote self-service and efficient operations.

Qualifications

• 5+ years combined education and experience in HRMS analytics.
• Experience with SAP SuccessFactors and UKG Kronos is a plus.
• Strong Excel skills (lookups, pivot tables, complex formulas).

Responsibilities

• Provide advanced Tier 2 HRMS support for core HR and time & attendance systems.
• Manage UKG accrual processes and ensure regulatory compliance.
• Test and monitor accrual calculations in UKG per business rules.
• Handle HRIS-related ServiceNow tickets and ensure timely resolutions.
• Maintain system configurations and data integrity across HR systems.
• Create user guides and training materials for HR systems.

Skills

HRMS analytics

Advanced Excel

Time & Attendance

SAP SuccessFactors

UKG Kronos

Problem solving

Communication

Education

Bachelor's degree related to HR/IT

Hospitality/F&B industry experience

Tools

SAP SuccessFactors

UKG Kronos

ServiceNow

Job description

Benefits

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose

The HRMS Analyst II - Time & Attendance serves as a technical expert responsible for the functional administration, optimization, and strategic enhancement of HR technology platforms. This role encompasses advanced system administration across core HR, Time & Attendance, and related HR applications, ensuring system integrity, performance, and alignment with business requirements. In addition to system administration, the role drives data driven insights, operational efficiency, and continuous process improvement across the organization, supporting scalable and compliant workforce management practices.

Essential Functions

• Delivers advanced Tier 2 technical support for complex HRMS inquiries, troubleshooting system issues across core HR and time and attendance, with escalation protocols for critical incidents
• Manages UKG accrual processes, including regularly reviewing and troubleshooting accrual-related issues to ensure compliance with company policies and labor regulations
• Implements, tests, and monitors changes to accrual calculations in UKG based on business requirements and policy updates while ensuring system accuracy and data integrity
• Responds to and manages HRIS-related ServiceNow tickets, ensuring timely resolution of user issues, system defects, and inquiries across HR systems
• Maintains and optimizes system foundation tables, workflows, and configurations across HRMS and integrated systems
• Conducts regular data integrity audits and ensures HRIS processes (including UKG accrual management) comply with company policies and regulatory requirements
• Provides user support and training for employees and managers on UKG and other HR systems, ensuring effective adoption and utilization
• Develops and maintains user guides, FAQs, and knowledge base resources to promote self-service and reduce support volume
• Manages user access and security, including addressing access issues, resolving permission discrepancies, and ensuring appropriate role-based access across HR systems
• Creates and maintains comprehensive technical documentation, user guides, and standard operating procedures for knowledge transfer and best practices
• Participates in evaluation, testing, and implementation of HRMS upgrades, patches, and new system integrations while championing continuous improvement initiatives
• Partners with IT, Talent Management, Total Rewards, and business stakeholders to ensure seamless system integration; serves as subject matter expert for HR technology solutions
• Collaborates with software vendors and internal development teams to implement sustainable solutions and participates in HR transformation initiatives aligned with regulatory and business needs

Reporting Relationship

The HRMS Analyst II - Time & Attendance reports to the Senior Manager of HRIS

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Education and Experience: The combination of education and professional experience must exceed 5 years: In a technical role: Requires 3-5 years of HRMS analytics experience. A bachelor’s degree related to the functional area can count for 1 of the 5-year requirement. In the industry: 3-5 years of Hospitality, F&B, and/or Retail experience a plus. Must have previous experience with HRMS and other HR related systems; working experience of SAP SuccessFactors and UKG Kronos a plus
• Specialized training: Requires training that leads to advanced knowledge in Microsoft Office; Excel skills should include lookups, pivot tables, and complex formulas
• Specialized Skillset/Competencies/Traits: Basic understanding of HR processes including talent acquisition, employee lifecycle management, time and attendance, compensation and benefits, and regulatory compliance requirements; Technical aptitude with strong organizational and analytical skills and ability to work independently; Demonstrated ability to interact with a wide variety of people, organize and coordinate multiple priorities, learn and develop new skills, and effectively solve issues that arise; Process and detail oriented approach to work; Knowledge of employee data confidentiality, right-to-know principles, and privacy regulations that affect system access controls and data handling; Excellent communication skills for technical and non-technical audience; Business acumen and also has the mindset required to understand the long-term implications of HR technology planning and to advance the organization’s goal; Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances; Demonstrated history of creating and maintaining positive work environments

Location

This position is based at the North America Support Center in Bethesda, MD

Equal Employment Opportunity

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost