HRIS Lead

MERS / Missouri Goodwill Industries; St. Louis (MO); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life Insurance

403(b) retirement

Employer match 403(b)

401(a) retirement

PTO & holidays

Job summary

MERS Missouri Goodwill Industries in St. Louis, MO, seeks an experienced HRIS Lead to manage SAP SuccessFactors and UKG Pro/WFM and lead system improvements. You will drive upgrades, configure modules, and oversee data governance on a 100% on-site, salaried basis.

The role requires hands-on administration, strong collaboration with vendors and staff, and a commitment to protecting sensitive employee data while aligning HRIS with agency objectives.

Qualifications

• Bachelor's degree in HR, Business, IS, or related field (or combined edu/experience).
• Hands-on admin experience with HRIS/WFM platforms like UKG Pro or SAP SuccessFactors.
• Experience with system configuration, security, and access in production.
• Experience with HRIS implementations and enhancements.
• Experience working with HRIS vendors/partners.
• Ability to communicate to technical and non-technical audiences across org levels.
• Strong documentation/written communication skills (support guides, tickets).
• Team player with collaborative approach to problem-solving.
• Strong commitment to data privacy and discretion for employee data.
• Adherence to policies, data privacy regulations, and best practices.
• Integrity in working with system access controls.

Responsibilities

• Lead system enhancements, configuration, and platform upgrades across SuccessFactors and UKG.
• Manage internal employee support ticketing with timely resolutions.
• Coordinate third-party ticketing with external vendors and ensure accountability.
• Help execute the HRIS roadmap; evaluate requests and prioritize builds.
• Configure/test enhancements while maintaining system settings/workflows.
• Create/maintain process docs, guides, and SOPs.
• Validate data through audits to protect integrity and accuracy.
• Supervise HRIS team members; set ticket handling and documentation standards.
• Assess impact of changes on end users and recommend optimizations.
• Create/maintain reports and summaries; understand cross-module flows.
• Ensure compliance with data security/privacy and org policies.

Skills

HRIS administration

System configuration

System implementations

Vendor management

Communication

Documentation

Team collaboration

Data privacy

Ethics/compliance

Access controls

Education

Bachelor's degree in HR/BA/IS

Tools

UKG Pro/WFM

SAP SuccessFactors

WFM

Job description

Required Travel:0%
Position Type:Salaried
Salary Range:$75,000 - $80,000

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional HRIS Lead to join our Training team! The ideal candidate will support our mission, \"Changing Lives Through the Power of Work!\" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

About the Role

The HRIS Lead supports the day-to-day operation and improvement of MERS Goodwill's SAP SuccessFactors and UKG Pro/WFM systems. The HRIS Lead will play a lead role in system enhancements, process changes, system maintenance, and platform upgrades. This role will prioritize improvements and work to stabilize the systems, aligning them with the agency's objectives.

This role is 100% on-site. The HRIS Lead is a hands-on role, not an advisory one. The HRIS Lead configures and administers the system while guiding team members.

Qualifications

• Preferred Bachelor's degree in human resources, business administration, information systems, or a related field. A combination of education and relevant work experience will also be considered.
• Hands-on administrator experience with an HRIS/WFM platform such as UKG Pro and/or WFM, SAP SuccessFactors, or a comparable system.
• Demonstrated capability of system configuration, security, and access in a production environment.
• Experience with system implementations and enhancements.
• Experience working with HRIS vendors and implementation partners.
• Ability to communicate to both technical and non-technical audiences across all levels of the organization.
• Strong documentation and written communication skills, including system support guides and support ticket documentation.
• Strong team player with a collaborative approach to problem-solving and process improvement.
• Strong commitment to handling sensitive employee data with the highest level of discretion and confidentiality.
• Adherence to ethical standards, ensuring compliance with company policies, data privacy regulations, and best practices.
• Ability to maintain integrity when working with systems and system access controls.

Primary Duties/Responsibilities

• Take a lead role in system enhancements, configuration, process updates, system maintenance, and platform upgrades across SuccessFactors and UKG.
• Manage the internal employee support ticketing process, ensuring timely, responsive resolution of requests from staff across the agency.
• Manage the third- party ticketing process with external vendors, tracking issues through resolution and holding partners accountable to commitments.
• Help execute the HRIS roadmap: evaluate requests, weigh impact versus effort, and recommend what gets built and when.
• Configure and test enhancements and reconfigurations, while maintaining system settings, workflows, and business rules.
• Create and maintain process documentation, system support guides, and standard operating procedures.
• Validate data through audits to protect data integrity and maintain accurate records, ensuring organizational hierarchy remains current.
• Supervise HRIS team member(s), setting standards for ticket handling, documentation, process flows, and turnaround.
• Evaluate the impact of system changes on end users and provide recommendations for optimization.
• Create and maintain reports, providing summaries.
• Maintain a working understanding of how processes flow across the modules.
• Ensure compliance with data security, privacy regulations, and organizational policy, safeguarding sensitive employee data.
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.