HRIS Lead

MERS Goodwill; Northern (KY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Voluntary Life and AD&D Insurance

403(b) Retirement

401(a) Retirement

PTO accrual

Paid holidays

Job summary

MERS Missouri Goodwill is seeking an HRIS Lead to join our Training team. This on-site role focuses on SAP SuccessFactors and UKG Pro/WFM, leading enhancements, maintenance, and upgrades while guiding team members.

You will oversee ticketing, vendor coordination, data integrity, and HRIS roadmap execution, with strong emphasis on security and compliance. Competitive benefits and retirement plans are included.

Qualifications

• Bachelor's degree in human resources, business administration, information systems, or related field preferred; combination of education and experience considered.

Responsibilities

• Take a lead role in system enhancements, configuration, process updates, system maintenance, and platform upgrades across SuccessFactors and UKG.
• Manage internal employee support ticketing process, ensuring timely resolution of staff requests.
• Manage third-party ticketing with external vendors, tracking issues through resolution and holding partners accountable.
• Help execute HRIS roadmap by evaluating requests, weighing impact vs. effort, and recommending what gets built and when.
• Configure and test enhancements, maintain system settings, workflows, and business rules.
• Create and maintain process documentation, system support guides, and SOPs.
• Validate data through audits to protect data integrity and keep organizational hierarchy current.
• Supervise HRIS team members, setting standards for ticket handling and turnaround.
• Evaluate impact of system changes on end users and provide optimization recommendations.
• Create and maintain reports and summaries.
• Maintain understanding of how processes flow across modules.
• Ensure compliance with data security, privacy regulations, and organizational policy.

Skills

Communication skills

Documentation

Team player

Discretion/confidentiality

Problem solving

Education

Bachelor's degree in HR / Business / IS

Tools

UKG Pro

SAP SuccessFactors

Job description

Required Travel:0%
Position Type:Salaried
Salary Range:$75,000 - $80,000

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional HRIS Lead to join our Training team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

About the Role

The HRIS Lead supports the day-to-day operation and improvement of MERS Goodwill's SAP SuccessFactors and UKG Pro/WFM systems. The HRIS Lead will play a lead role in system enhancements, process changes, system maintenance, and platform upgrades. This role will prioritize improvements and work to stabilize the systems, aligning them with the agency's objectives.

This role is 100% on-site. The HRIS Lead is a hands-on role, not an advisory one. The HRIS Lead configures and administers the system while guiding team members.

Qualifications

• Preferred Bachelor's degree in human resources, business administration, information systems, or a related field. A combination of education and relevant work experience will also be considered.
• Hands-on administrator experience with an HRIS/WFM platform such as UKG Pro and/or WFM, SAP SuccessFactors, or a comparable system.
• Demonstrated capability of system configuration, security, and access in a production environment.
• Experience with system implementations and enhancements.
• Experience working with HRIS vendors and implementation partners.
• Ability to communicate to both technical and non-technical audiences across all levels of the organization.
• Strong documentation and written communication skills, including system support guides and support ticket documentation.
• Strong team player with a collaborative approach to problem-solving and process improvement.
• Strong commitment to handling sensitive employee data with the highest level of discretion and confidentiality.
• Adherence to ethical standards, ensuring compliance with company policies, data privacy regulations, and best practices.
• Ability to maintain integrity when working with systems and system access controls.

Primary Duties/Responsibilities

• Take a lead role in system enhancements, configuration, process updates, system maintenance, and platform upgrades across SuccessFactors and UKG.
• Manage the internal employee support ticketing process, ensuring timely, responsive resolution of requests from staff across the agency.
• Manage the third- party ticketing process with external vendors, tracking issues through resolution and holding partners accountable to commitments.
• Help execute the HRIS roadmap: evaluate requests, weigh impact versus effort, and recommend what gets built and when.
• Configure and test enhancements and reconfigurations, while maintaining system settings, workflows, and business rules.
• Create and maintain process documentation, system support guides, and standard operating procedures.
• Validate data through audits to protect data integrity and maintain accurate records, ensuring organizational hierarchy remains current.
• Supervise HRIS team member(s), setting standards for ticket handling, documentation, process flows, and turnaround.
• Evaluate the impact of system changes on end users and provide recommendations for optimization.
• Create and maintain reports, providing summaries.
• Maintain a working understanding of how processes flow across the modules.
• Ensure compliance with data security, privacy regulations, and organizational policy, safeguarding sensitive employee data.
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.