HRIS Consultant - Office of Human Resources - UTK

University of Tennessee; Knoxville (TN); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

UT Benefits

Market range information available

Job summary

University of Tennessee in Knoxville seeks an HRIS Consultant to support the DASH Oracle HCM system, troubleshoot HR and payroll issues, ensure data accuracy, audit reports, and implement process efficiencies.

You will test system changes, develop training materials and job aids, and communicate upcoming changes to HR partners and end users. This role requires strong MS Excel skills, analytical abilities, and the ability to work professionally with campus teams in high‑pressure situations.

Qualifications

• 2 years of HRIS experience.
• Experience with HR software and process improvement.
• Ability to create reports and perform data analysis.
• Strong MS Excel skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot problems and work under pressure.
• Ability to collaborate with varying levels of the organization.

Responsibilities

• Troubleshoot HR and payroll issues in DASH Oracle HCM.
• Audit reports and ensure data accuracy and integrity.
• Test system changes and develop training materials and job aids.
• Coordinate with HR partners and end users about changes.
• Support payroll processing and off-cycle requests.
• Participate in special projects and process improvements.
• Maintain data security and privacy compliance.

Skills

HRIS

HR Software

Process Improvement

Reporting

Excel

Analytical Skills

Communication

Troubleshooting

Teamwork

Professionalism

Education

Bachelor's degree in HR/Business/IT

Tools

Oracle

Job description

The UT Knoxville Campus Human Resources office is looking for an HRIS Consultant who will support UTK Campus by troubleshooting DASH (Oracle HCM) problems and HR and payroll issues, ensuring data accuracy and integrity, auditing reports, and implementing process efficiencies. The HRIS Consultant will test system changes, develop training documentation and job aids, and communicate with HR partners and end users about upcoming changes.

DASH (Oracle HCM) Troubleshooting and Payroll Support

Troubleshoots and resolves HR processing and data issues through research, testing, and consultation with technical analysts at the UT System office.

Manages off-cycle payroll requests serving as liaison between campus departments and the System Payroll office

Responds to requests and inquiries by campus partners in a caring, concise, and timely manner through phone, email, and messaging

Supports payroll process by approving timecards, auditing missing timecards and pay checks, and communicating with campus departments and Payroll to resolve potential issues

DASH (Oracle HCM) System Testing and Auditing

Ensures data accuracy and integrity; proactively identifies and correct problems

Manages data security and privacy to ensure compliance with applicable regulations

Performs quarterly upgrade testing to determine where changes are needed and ensure upgrades work as expected and communicate with system and campus partners when changes occur or there are deficiencies

Identifies and resolves issues by recommending and implementing solutions after upgrades

Tests system changes and new functionality to confirm roles and systems operate as expected

Maintains knowledge of HRIS industry standards, trends and best practices to recommend changes and improvements consistent with industry standards

Identifies trends in data problems and recommends changes to processes to resolve ongoing data problems

Special Projects & Process Improvement

Provides system support and training to HR partners and end-users; identifies training needs and develops and delivers training as needed

Creates DASH training materials and job aids for distribution

Manages special projects to ensure they are completed effectively and on time

Supports regular large-scale projects, i.e. performance review processes and merit processes, managing timelines and working with campus partners to complete processes

Identifies inefficiencies and recommends processes to address efficiency problems

Creates and implements innovative solutions to address system deficiencies

Internal/External Customer Support

Responds to requests and inquiries by campus partners in a caring, concise, and timely manner through phone, email, and messaging

Cultivates relationships with HR partners to serve as a valued HR partner through ongoing effective communication

Required Qualifications

• Education
• Business, Human Resources, Information Technology or related field
• Experience
• 2 Years of HRIS Experience
• Experience with HR software
• Experience with process improvement
• Ability to create reports
• Strong MS Excel skills
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Excellent technical abilities and the ability to research and troubleshoot problems
• Ability to maintain composure in complex high-pressure situations
• Ability to work professionally and confidently with varying levels of the organization
• Ability to work as part of a team

Preferred Qualifications

• Experience
• Experience with Oracle

Work Location

• Location: Knoxville
• Onsite, Hybrid, or Remote: Onsite

Compensation and Benefits

• UT market range: MR
• Anticipated hiring range: $58,000 - $63,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

About The College/Department/Division

The Office of Human Resources serves as the hub for UT employees, overseeing day-to-day operations on campus, as well as the well-being and development of the UT family. The unit manages recruitment, onboarding, training, performance evaluation, employee relations, personnel data, and so much more. Additionally, HR handles benefits administration and creates a positive workplace culture by fostering collaboration and addressing employee concerns.