HR Transformation Lead – End-to-End Process Excellence

Smurfit Westrock; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Comprehensive training & development

Job summary

Smurfit Westrock is seeking an HR Transformation Specialist to design and improve end-to-end employee lifecycle processes, lead cross-functional transformation initiatives, and advance operational excellence across North America Human Resources.

This role will align to Talent, Total Rewards, or HR Technology process centers, collaborating with HR Centers of Excellence, HR Operations, Shared Services, and HRIS to translate strategy into scalable and sustainable ways of working.

Qualifications

• Bachelor's degree in HR, business, or related field.
• 5+ years in HR transformation, PM, or related roles.
• Experience mapping and redesigning end-to-end processes.
• Ability to influence cross-functional stakeholders.
• Ability to manage competing priorities in a complex transformation.
• Experience with Talent, Total Rewards, or HR Technology preferred.
• PMP, Lean, Six Sigma, Prosci, or related certification preferred.

Responsibilities

• Map current-state employee lifecycle processes, experiences, handoffs, systems, and decision points.
• Design future-state processes that are integrated, employee-centered, scalable, and aligned with business needs.
• Define process ownership, governance, decision rights, controls, measures, and supporting documentation.
• Identify gaps, bottlenecks, duplication, and opportunities to simplify or automate work.
• Serve as the connector among the assigned process center, HRBPs, other Centers of Excellence, HR Operations, Shared Services, HRIS, and business stakeholders.
• Facilitate workshops, working sessions, and decision forums to build alignment and resolve cross-functional issues.
• Clarify roles, responsibilities, dependencies, and handoffs across teams.
• Influence stakeholders without direct authority, build commitment, and drive accountability for decisions and deliverables.
• Lead process transformation from current-state assessment through future-state design, implementation, adoption, and stabilization.
• Translate strategic priorities into actionable transformation roadmaps and implementation plans.
• Anticipate resistance, surface risks, and support change adoption through clear engagement and communication.
• Drive implementation of approved recommendations and sustain changes through governance and performance routines.
• Develop and manage project charters, workplans, milestones, dependencies, risks, issues, and success measures.
• Coordinate cross-functional resources, maintain disciplined tracking and reporting, and elevate barriers to enable timely decisions.
• Apply continuous improvement methods to simplify work, improve service delivery, reduce variation, and establish sustainable standards, controls, and KPIs.
• Use data and stakeholder feedback to identify root causes, prioritize opportunities, and evaluate results.

Skills

Process mapping

Stakeholder influence

Change management

Project management

HR technology

Education

Bachelor's degree in HR, business, organizational development, technology, operations, or related field

Job description

Smurfit Westrock is seeking an HR Transformation Specialist to design and improve end-to-end employee lifecycle processes, lead cross-functional transformation initiatives, and advance operational excellence across North America Human Resources.

This role will align to Talent, Total Rewards, or HR Technology process centers, collaborating with HR Centers of Excellence, HR Operations, Shared Services, and HRIS to translate strategy into scalable and sustainable ways of working.