HR Technology Lead, People Services & Support

Socket.dev

Austin (TX)

On-site

USD 150,000 - 190,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Apple is seeking a People Technology leader to translate HR strategy into product delivery, owning the roadmap across People Services & Support Tech. You will partner with HR leaders and tech teams to define needs, prioritize initiatives, and deliver measurable business value, including AI-powered agents and multi-channel support.

You will lead a cross-functional team, drive high-impact projects, and shape the future of employee experience at Apple.

Qualifications

10+ years managing a diverse HR technology portfolio.
Experience as a product owner, functional lead, or HR technology strategy role.
Experience managing a multi-channel suite of HR tech products (self-service, chat, IVR, case management).
5+ years of ServiceNow HRSD product experience.
ServiceNow CIS – HRSD certification.
Experience using GenAI to develop HR contact center solutions.

Responsibilities

Translate HR strategy into a product roadmap and execution plan.
Own the roadmap for People Services & Support Technology.
Partner with HR business leaders and technology teams to define needs and deliver solutions.
Drive initiatives that deliver measurable business value and ensure alignment with business objectives.
Lead and mentor a multi-disciplinary team, including contractors.