HR Technology Coordinator

Nyc-Administration-For-Children; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

The New York City Administration for Children’s Services (ACS) is seeking a qualified HR Technology Coordinator to support the Workforce Analytics team. You will coordinate HR tech rollouts, manage UAT, and build user-friendly dashboards that translate data into actionable workforce insights.

Work involves collaboration with HR, IT, and external vendors to deliver timely, usable analytics solutions that enhance HR processes and compliance. Residency requirements apply.

Qualifications

• 1) A baccalaureate degree from an accredited college and two years of experience in community work or related duties; or
• 2) High school graduation or equivalent and six years of related experience; or
• 3) Education/experience equivalent to 1 or 2 above.
• However, you must have at least one year of experience as described in item 1.

Responsibilities

• Serve as a liaison between HR, IT, and external software vendors for HR tech rollouts, integrations, and upgrades.
• Coordinate HR technology projects: establish timelines, milestones, resource allocation, and stakeholder coordination.
• Investigate workforce questions using interviews, benchmarking, literature reviews, and cross-unit collaboration.
• Apply human-centered research to identify root causes and analytical opportunities beyond quantitative data.
• Synthesize qualitative and quantitative findings into actionable insights and recommendations.
• Inform future analytics, processes, and workforce strategies focusing on usability and impact.
• Draft, audit, and update BRDs and workflows to align with HR processes.
• Define UAT strategy and coordinate testing to ensure smooth go-lives.
• Conduct usability testing with stakeholders to ensure system requirements are met.
• Design, build, maintain, and distribute dashboards for HR systems and analytics catalog.
• Maintain Workforce Analytics knowledge base and cross-team documents.

Skills

Communication skills

Attention to detail

Time management

Education

Baccalaureate degree

High school diploma or equivalent

Tools

Figma

Miro

Qualtrics

SharePoint

Power BI

Power Automate

Trello

Canva

Microsoft Office

Job description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62,868.00 - $72,298.00

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Office of Human Resources holds a broad spectrum of responsibilities that contribute directly to ACS' vision of offering comprehensive, quality services that empower children and families to thrive. ACS' Office of Human Resources' primary functions include developing and implementing the agency's human resources policies and procedures, recruiting, and hiring qualified candidates for open positions, providing onboarding and training to new employees, managing employee performance and compensation, and ensuring compliance with all applicable employment, civil service, and labor laws. In addition to our primary functions, the Office of Human Resources provides a variety of other services to employees, such as career development, employee benefits, and wellness programs. The Office of Human Resources also works in partnership with divisions to provide initiatives and services that nurture and develop an environment of employee empowerment, advocacy, and involvement in the organization while attracting and cultivating a diverse dynamic workforce.

The Compensation, Timekeeping and Workforce Analytics unit (CTWFA) located in the ACS Office of Human Resources is seeking a highly motivated and detail-oriented candidate to serve as HR Technology Coordinator. The HR Technology Coordinator will join the Workforce Analytics team to support HR technology initiatives through requirements gathering, UAT documentation, stakeholder engagement, change management, usability design and data analysis.

COMMUNITY COORDINATOR - 56058

Key Responsibilities

• Serve as a liaison between HR, IT, and external software vendors for all HR tech rollouts, integrations, and upgrades.
• Serve as a project coordinator for HR technology projects. Establish project timelines, define milestones, manage resource allocation, and proactively coordinate with stakeholders to ensure projects are delivered on time and within scope.
• Investigate workforce questions using methods beyond existing datasets, including stakeholder interviews, benchmarking, literature reviews, environmental scans, and collaboration with business units.
• Focusing on a human-centered research approach, collaborate with stakeholders to identify root causes, emerging trends, and analytical opportunities that are not readily visible through quantitative data alone.
• Synthesize qualitative and quantitative findings into actionable insights and recommendations.
• Inform future analytics, process improvements, workforce strategies, and technology initiatives focusing on usability and impact.
• Analyze existing HR processes to design streamlined, efficient workflows that improve current processes. Collaborating with OHR partners to translate workforce business needs into technology and analytics solutions.
• Draft, audit, and update technical documentation such as workflows and Business Requirements Documents (BRDs) to ensure alignment with HR processes.
• Define UAT strategy, and coordinate testing phases to ensure systems perform flawlessly before going live.
• Conduct usability testing with key stakeholders and subject matter experts to ensure new tech rollouts meet operational requirements.
• Design, build, maintain and distribute user-friendly dashboards to be implemented in new HR systems, and as part of the Workforce Analytics reporting catalog.
• Support the expansion and maintenance of Workforce Analytics centralized knowledge base including the WFA team wiki, standard operating procedures, and cross-team impact items.

Minimum Qualifications

• 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• 3. Education and/or experience which is equivalent to "1" or "2" above.

However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Master’s Degree in Computer Science, Information Technology (IT), Information Systems (IS), Technology Management, Information Experience Design, Data Science, Business Intelligence, Human Resources, Business Administration, Public Administration, or related field.
• At least 2 years of experience in UI/UX design, usability testing, business analysis, project management, or technology implementation – preferably at least 1 year as part of a large-scale public sector technology project.
• Proficiency with technology and collaboration tools including Figma, Miro, Qualtrics, SharePoint, Power BI, Power Automate, Trello, Canva, and Microsoft Office.
• Strong analytical and problem-solving skills with the ability to identify system inefficiencies and inconsistencies
• High attention to detail and ability to document findings clearly and concisely.
• Excellent written and verbal communication skills to effectively collaborate with technical and non-technical stakeholders.
• Ability to work independently and manage multiple priorities in a structured environment.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.