HR Technology Analyst

Talent Groups; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

Talent Groups is seeking a Contract HR Technology Support Analyst for a 6-month engagement in Philadelphia. You will assist in production support of HR technology deployments, including Core HR, Talent Management, and Workforce Analytics, with potential conversion.

You will perform requirements analysis, design, configuration, testing, and documentation to expand HR capabilities. The role includes user support, data management, and liaison with internal clients and vendors to ensure smooth

Qualifications

• Bachelor's degree preferred; 2–4 years HR or IT environment.
• High School Diploma or GED required.
• Two years of Workday HCM experience required.
• Two years of ServiceNow Admin experience required.

Responsibilities

• Provide application and user support for HR technology deployments.
• Diagnose, document, and resolve HR application issues from a functional/operational perspective.
• Assist employees and managers as needed (Help Desk).
• Perform systems administration, data management, table maintenance, and integration monitoring.
• Develop HR reports using report-writing tools (Business Objects) when given specifications.

Skills

Proactive problem solving

Business and system analysis

Technology aptitude

Communication skills

MS Office (Access & Excel)

Database/report-writing/data analysis

Customer service orientation

Collaboration and consensus

Independence and accountability

Flexibility and adaptability

Education

Bachelor's Degree preferred

High School Diploma / GED Required

Workday HCM experience

ServiceNow Admin experience

Tools

Workday HCM

ServiceNow

Business Objects

Job description

Duration: 6 months to start (with potential for conversion)

Job Description

• Production support of the client s HR Technology deployment including Core HR, Talent Management, Workforce Reporting / Analytics and Integrations to other applications
• Analysis, design, configuration, qualification, documentation and roll‑out of expanded HR Technology capabilities to meet enterprise requirements

Job Responsibilities

Application & User Support

• Displays basic knowledge of the client s HR Technology applications (may vary based on assignments)
• Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and operational perspective
• Assists employee and management end users as needed ( Help Desk function)
• Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
• Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
• Assists in trouble shooting data issues encountered by internal and external third party applications

Project-Related Activities

• Assists in performing Business Requirements Analysis and composes clear, comprehensive Functional Specifications that are usable by our IS counterparts to enable new capabilities
• Executes User Acceptance Testing to ensure quality implementations
• Develops clear user documentation including Job Aides, Operational Guides, Online Content, etc.
• Develops HR Reports using Report Writing Tools once provided clear specifications
• Job Responsibilities
• Production support of the client s HR Technology deployment including Lawson Core HR, Workforce Reporting / Analytics and Integrations to other applications
• Analysis, design, configuration, qualification, documentation and roll‑out of expanded HR Technology capabilities to meet enterprise requirements

Job Responsibilities

Application & User Support

• Displays basic knowledge of the client s HR Technology applications (may vary based on assignments)
• Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and operational perspective
• Assists employee and management end users as needed ( Help Desk function)
• Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
• Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
• Assists in trouble shooting data issues encountered by internal and external third party applications

Project-Related Activities

• Assists in performing Business Requirements Analysis and composes clear, comprehensive Functional Specifications that are usable by our IS counterparts to enable new capabilities
• Executes User Acceptance Testing to ensure quality implementations
• Develops clear user documentation including Job Aides, Operational Guides, Online Content, etc.
• Develops HR Reports using Report Writing Tools (Business Objects) once provided specifications

Skills:

• Proactive problem solving skills
• Business and system analysis skills
• Technology aptitude and learning ability
• Strong oral and written communication skills
• Proficiency using MS Office applications including MS Access and MS Excel
• Database, report-writing and data analysis experience
• Customer service orientation
• Collaboration and consensus building skills
• High level of accountability and ability to work independently
• Flexibility and adaptability
• Proactive problem solving skills
• Business and system analysis skills
• Technology aptitude and learning ability
• Strong oral and written communication skills
• Proficiency using MS Office applications including MS Access and MS Excel
• Database, report-writing and data analysis experience
• Customer service orientation
• Collaboration and consensus building skills
• High level of accountability and ability to work independently
• Flexibility and adaptability

Education:

• Bachelor s Degree preferred
• 2 to 4 years of experience working in an Human Resources or Information Technology environment
• High School Diploma / GED Required
• Bachelor's Degree Preferred
• 2 to 4 years of experience working in a Human Resources or Information Technology environment
• At least two (2) years of Workday HCM Experience Required

OR

• At least two (2) years of Service Now Admin Experience Required