HR Team Lead & Ops Partner (Hybrid NYC)

MiQ; New York (NY); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Competitive bonus eligibility

Job summary

MiQ is seeking an Associate HR Manager in New York City (hybrid) to lead a three-person HR team and partner with managers across the employee lifecycle. You will advise on performance, policy interpretation, compliance, and HR operations while continuously improving HR programs.

The role suits an HR professional who coaches a team, handles sensitive employee relations, and translates business needs into practical HR actions. Strong communication and stakeholder management are essential.

Qualifications

• 4–6 years of progressive experience in human resources, with increasing responsibility across HR generalist, HR operations, HR business partnering, employee relations, or a related discipline.
• At least 1–2 years of experience directly managing people within an HR or Talent function.
• Demonstrated experience leading, coaching, and developing a team with multiple levels of HR capability.
• Strong employee-relations experience, including the ability to assess issues, conduct or support fact-finding, resolve conflict, and recommend appropriate next steps.
• Practical knowledge of performance management, employee lifecycle processes, HR policies, and employment-law fundamentals.
• Exceptional written and verbal communication skills, including the ability to listen actively, explain clearly, tailor messages to the audience, and handle difficult conversations with composure.
• Strong stakeholder-management and influencing skills, with the ability to build credibility and partnership without relying solely on formal authority.
• Sound judgment, discretion, empathy, and a high level of integrity when handling confidential or sensitive information.
• Strong organizational and project-management skills, with the ability to manage multiple priorities and shifting business needs.
• Experience with HRIS platforms; Workday experience is strongly preferred.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• HR certification such as PHR, SHRM-CP, or equivalent is a plus.

Responsibilities

• Lead and develop the HR team by setting priorities, service expectations, and operating rhythms.
• Coach managers through performance, conduct, documentation, feedback, and difficult conversations.
• Provide clear guidance on HR policies, employee lifecycle processes, and workplace concerns.
• Communicate complex topics in a straightforward, respectful way.
• Lead or support employee-relations matters, including investigations and exit processes.
• Apply policies consistently with confidentiality and proper documentation.
• Partner with senior Talent leadership and Legal for complex matters.
• Support performance-management cycles with goal setting and feedback.
• Promote a culture of feedback, inclusion, and respectful communication.
• Maintain accurate HR records and lifecycle activities in HRIS.

Job description

MiQ is seeking an Associate HR Manager in New York City (hybrid) to lead a three-person HR team and partner with managers across the employee lifecycle. You will advise on performance, policy interpretation, compliance, and HR operations while continuously improving HR programs.

The role suits an HR professional who coaches a team, handles sensitive employee relations, and translates business needs into practical HR actions. Strong communication and stakeholder management are essential.