HR Systems Analyst - Student Employment & Payroll (Remote)

Boston University; Boston (MA); Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Tuition remission

Retirement plan

PTO

Job summary

Boston University is seeking a detail-oriented, customer-focused HR Business Analyst to join the Student Employment Office within Enrollment & Student Administration. This role supports the University’s student employment operations by ensuring the accuracy and functionality of systems used for student hiring, payroll, personnel, and position management.

The Business Analyst serves as a primary resource for troubleshooting and resolving system issues within JobX and SAP, partnering with

Qualifications

• Bachelor's degree and 2-3 years of experience.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend effective solutions.
• Excellent customer service and communication skills.
• Experience working with enterprise systems or databases (such as SAP or similar ERP systems) is preferred.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Experience analyzing business processes and recommending improvements.
• Ability to work collaboratively across departments and build effective working relationships.
• Proficiency with Microsoft Office applications.

Responsibilities

• Resolve and triage JobX and SAP support requests through ServiceNow.
• Troubleshoot system issues, update employee and organizational data, manage security access, and provide user support.
• Deliver excellent customer service to students, faculty, staff, and campus partners.
• Answer questions and support student employees with employment and system-related issues.
• Provide training and communicate system and process updates.
• Serve as backup for weekly student payroll reconciliation and troubleshoot payroll issues.
• Process SAP audit reports, correct data errors, and resolve hiring issues.
• Analyze business processes and recommend system and workflow improvements.
• Participate in system testing, quality assurance, and user acceptance testing for upgrades and enhancements.
• Collaborate with Enrollment & Student Administration, Human Resources, Payroll, and IS&T to resolve data and system issues and improve business processes.

Skills

Analytical skills

Customer service

Communication skills

Attention to detail

MS Office

Education

Bachelor's degree

Tools

SAP

JobX

ServiceNow

Job description

Boston University is seeking a detail-oriented, customer-focused HR Business Analyst to join the Student Employment Office within Enrollment & Student Administration. This role supports the University’s student employment operations by ensuring the accuracy and functionality of systems used for student hiring, payroll, personnel, and position management.

The Business Analyst serves as a primary resource for troubleshooting and resolving system issues within JobX and SAP, partnering with