Representative, Broker Compensation

Unum Ireland; Chattanooga (TN); On-site; USD 40,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

Paid time off

401(k) employer contribution

Tuition reimbursement

Volunteer time

Flexible work environments

Job summary

Unum Group, headquartered in Chattanooga, TN, seeks an advanced front-line service professional focused on broker compensation and regulatory inquiries. This role supports broker relations across all Unum lines, coordinating communication until issues are resolved.

Responsibilities include educating partners on compensation practices, resolving inquiries, and collaborating to improve workflows and service delivery to brokers and internal teams.

Qualifications

• Bachelor’s degree preferred or equivalent, relevant experience required.
• Customer service professional with experience required.
• Strong understanding of the marketplace, value of brokers, and challenges of plan administrators.
• Proven success in creative problem solving and being a consultative partner.

Responsibilities

• Educate on broker compensation programs across lines of business.
• Respond to inquiries independently and resolve broker compensation issues.
• Coordinate broker licensing, appointing, and contracting requirements.
• Partner with other areas to resolve cases and improve workflows.

Skills

Customer service

Strong communication

Problem solving

Relationship building

Time management

Education

Bachelor’s degree pref.

Tools

Microsoft Office

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the benefits listed above are subject to the terms of their individual Plans. And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

This is commonly the first level of a four-level career path. This advanced front-line service professional role is accountable for service execution of complex compensation tasks as well as critical customer relationship management. This is the point of contact for broker commissions and regulatory and compliance inquiries, which directly influence broker relations with the Company. Resolution of complex inquiries will require advanced critical thinking skills and knowledge across all products, services, and platforms. This role will provide highly responsive service to brokers and field/home office partners to achieve common goals/objectives including enriching broker relationships and servicing new and existing business. Services provided will cover any broker inquiry type for every line of Unum business (contracting through payment of commissions). Communication will be facilitated through different mediums (telephone, email, written correspondence). The incumbent will retain ownership of coordinating communication back to the customer or broker until the issue is resolved.

Principal Duties and Responsibilities

Engage in education to continually deepen a broad knowledge base of regulatory and compliance requirements and broker compensation programs across all lines of business

Responses to inquiries could include, but are not limited to, the below.

• Resolution will be reached independently.
• Researching and resolving broker compensation issues
• Broker licensing, appointing, and contracting requirements
• Regulatory and compliance guidelines
• Will partner with other business areas to reach specific case resolution and prevent future service issues.
• This individual will play a key role in owning regional or office level relationships with Unum sales teams.
• Educate internal and external partners on Broker Compensation practices to equip them with the tools needed for future inquiries.
• Provide clear, concise, and timely communications back to your customers and/or internal partners
• Serve as a designated resource to provide the highest quality of service for select brokers as well as key internal partners
• Anticipate and deliver on the broker/customer’s needs.
• Utilize critical thinking to analyze the root cause of an issue and attain full resolution.
• Help identify and drive change initiatives to improve workflows and enhance customer service.
• Provide support to the leadership team on high profile customers and escalated issues
• Collaborate towards meeting team goals that impact the success of departmental objectives
• May perform other duties as assigned, including special projects/initiatives

Job Specifications

• Bachelor’s degree preferred or equivalent, relevant experience required
• Customer service professional with experience required
• Strong understanding of the marketplace, value of brokers, and challenges of plan administrators
• Proven success in demonstrating creative problem solving by being a strategic/forward thinker, as well as operating as a consultative partner.
• Ability to examine and make effective decisions with minimal support
• Develop, and strengthen relationships with brokers, field/home office partners, and plan administrators while exemplifying the highest degree of professionalism
• Operate and deliver high quality results in a fast paced and multifaceted service environment with a sense of urgency
• Strong interpersonal, conflict resolution, and reasoning skills.
• Strong written/verbal communication skills
• Interacts effectively at all levels of the organization, adjusting communications for the intended audience.
• Proven ability to work and thrive under pressure, managing a complex and high workload while simultaneously changing direction based on modification of business priorities
• Identify and actively contribute to the implementation of continuous improvement opportunities, resulting in improved processes, efficiencies, and overall service
• Displays consistency in accuracy, speed, and quality of work
• May be required to support extended hours of coverage
• Technical proficiency with the Microsoft Office Suite #LI-FF1 ~IN2

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

$40,000.00-$75,600.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company

At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.