HR Shared Services Team Lead

KinderCare; Beaverton (OR); On-site; USD 65,000 - 85,000; Full time

Job summary

KinderCare in Beaverton, OR is seeking a knowledgeable HR professional to manage leaves of absence, disability, and benefits programs. You will collaborate with Payroll, Employee Relations, and HR teams to ensure timely processing and accurate communication with employees and managers.

The role emphasizes compliance with federal/state laws, maintaining updated procedures, and delivering exceptional service while supporting Total Rewards initiatives and mentoring junior teammates.

Qualifications

• Minimum 1-2 years of related experience in HR or operational function.

Responsibilities

• Serve as main contact for employees regarding leaves of absence, disability, and benefits.
• Process leave and disability requests within required timeframes and communicate with employees and managers.
• Maintain knowledge of LOA laws and benefits, ensuring compliance and updated procedures.

Skills

LOA management

Disability management

Employee benefits

Customer service

Interpersonal skills

Job description

• Serve as main contact and subject matter expert for employees regarding leaves of absence, disability, and benefit programs.
• Process all incoming leave and disability requests within the department-established and/or legally required timeframe and communicate timely with employees and managers, including on return-to-work arrangements and provide guidance on the reasonable accommodations, and communicate to HRBPs and Employee Relations as needed.
• Maintain knowledge base on applicable laws as they pertain to LOA’s and benefits. Observe federal and state compliance regulations, as well as company guidelines, and maintain/update procedures and communications accordingly.
• Process employer statements for Short Term Disability, Long Term Disability, and State Disability claims on behalf of employee requesting leave as needed.
• Create and implement improvements to benefits experience while maintaining efficiencies and compliance.
• Partner regularly with Payroll to ensure accurate payroll processing of all employee benefit refunds, STD payments, and other benefit reimbursements and payments.
• Provide exceptional customer service and answer employee inquiries regarding all benefit programs, including but not limited to: Medical, Dental, Vision, Health FSA, Disability/Life products, Leave of Absence, Employee Discounts, and Paid Time Off.
• Provide support and be the liaison between all employees and HR teams including Payroll, Risk, Employee Relations, Recruiting, HRIS.
• Support the execution of Total Rewards and HR initiatives.
• Support, train, and mentor junior teammates.
• Partner closely with managers and HRBP’s on complex and/or multilayered cases and trend identification.
• Develop tracking and reporting framework; produce regular, timely reporting and analysis to key partners.

• Serve as main contact and subject matter expert for employees regarding leaves of absence, disability, and benefit programs.
• Process all incoming leave and disability requests within the department-established and/or legally required timeframe and communicate timely with employees and managers, including on return-to-work arrangements and provide guidance on the reasonable accommodations, and communicate to HRBPs and Employee Relations as needed.
• Maintain knowledge base on applicable laws as they pertain to LOA’s and benefits. Observe federal and state compliance regulations, as well as company guidelines, and maintain/update procedures and communications accordingly.
• Process employer statements for Short Term Disability, Long Term Disability, and State Disability claims on behalf of employee requesting leave as needed.
• Create and implement improvements to benefits experience while maintaining efficiencies and compliance.
• Partner regularly with Payroll to ensure accurate payroll processing of all employee benefit refunds, STD payments, and other benefit reimbursements and payments.
• Provide exceptional customer service and answer employee inquiries regarding all benefit programs, including but not limited to: Medical, Dental, Vision, Health FSA, Disability/Life products, Leave of Absence, Employee Discounts, and Paid Time Off.
• Provide support and be the liaison between all employees and HR teams including Payroll, Risk, Employee Relations, Recruiting, HRIS.
• Support the execution of Total Rewards and HR initiatives.
• Support, train, and mentor junior teammates.
• Partner closely with managers and HRBP’s on complex and/or multilayered cases and trend identification.
• Develop tracking and reporting framework; produce regular, timely reporting and analysis to key partners.

Requirements:

• Minimum 1-2 years of related experience in Human Resources or Operational function.
• General understanding of HR practices.
• Familiarity with medical case management, including FMLA guidelines preferred.
• Case management systems and/or database experience preferred.
• Work in a fast-paced, deadline-driven environment.
• Prioritize work and manage time independently.
• Multi-task and adapt to shifting priorities. Work in an evolving organizational structure.
• Work independently and as part of a team.
• Interpersonal and writing skills.
• Operate with a high degree of confidentiality and demonstrate respect and due diligence in sensitive situations. Use exceptional judgment in case management.
• Build trust and credibility with employees.
• Outstanding customer service, organization, and attention to detail.
• Possess a general curiosity and willingness to problem solve.

Key Competencies for Success:

• Excellent interpersonal and communication skills; is able to communicate to diverse groups of people.
• Strong problem-solving abilities; can be objective and handle ambiguity well.
• Customer service oriented; establishes strong relationships with customers and gains their trust and respect.
• Process and detail oriented; uses time effectively and resourcefully.
• Good judgment and discretion; keeps confidences and admits mistakes.
• Flexible and adaptable; can shift gears comfortably.
• Empathic; genuinely cares about people and wants to help.