HR Service Delivery Leader - Elevate Employee Experience

South Jersey Industries; New Jersey; Híbrido; USD 98.000 - 157.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision insurance

401(k) with company match

Paid time off

Descripción de la vacante

South Jersey Industries seeks a Manager, HR Service Delivery to lead the evolution of the HR operating model and create a centralized, scalable, employee‑centered service experience across the organization.

Reporting to the Director, HR Operations, you will manage HR service delivery, case management, and process improvement, partnering with HR Centers of Excellence, Payroll, Benefits, and HR Technology.

Formación

• 7+ years in HR/Shared Services or HR Operations
• Experience leading teams and service delivery programs
• Experience with building scalable service delivery models

Responsabilidades

• Lead the day-to-day operation of HR Service Delivery and establish governance practices
• Oversee intake, triage, resolution, and escalation of HR inquiries and requests
• Partner with HR Centers of Excellence, Payroll, Benefits, and HR Technology to resolve issues and drive improvements
• Drive continuous improvement in HR processes and service quality via data and metrics

Conocimientos

Operational improvement

HRIS platforms

Analytical

Multitasking

Process standardization

Change management

Educación

Bachelor’s degree in HR/Business

Master’s degree (related field)

Herramientas

Workday

Descripción del empleo

South Jersey Industries seeks a Manager, HR Service Delivery to lead the evolution of the HR operating model and create a centralized, scalable, employee‑centered service experience across the organization.

Reporting to the Director, HR Operations, you will manage HR service delivery, case management, and process improvement, partnering with HR Centers of Excellence, Payroll, Benefits, and HR Technology.