HR Service Delivery Lead: Scale Operations & Experience

South Jersey Gas Company; Folsom (NJ); On-site; USD 98,000 - 157,000; Full time

Benefits offered by this job

Flexible vacation, PTO & sick leave

Health, Dental, Vision Insurance

401(k) with generous match

Employee resource groups

Job summary

South Jersey Industries (SJI) is seeking a Manager, HR Service Delivery to provide leadership in evolving the HR operating model and creating a consistent, scalable, employee-centered service experience across the organization.

Reporting to the Director, HR Operations, this role will lead HR service delivery operations, employee support processes, HR transactions, case management, and continuous improvement initiatives.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 7+ years in HR operations, shared services or service delivery.
• 3+ years of leadership experience managing teams.
• Master’s degree preferred; equivalent experience may be considered.

Responsibilities

• Lead day-to-day operation of the HR Service Delivery, ensuring efficient, responsive, and consistent support for employees and managers.
• Develop and maintain service standards, operational metrics, escalation processes, and governance practices.
• Build a scalable service delivery model that supports organizational growth while improving employee and manager experiences.
• Partner with HR Centers of Excellence, HR Business Partners, Payroll, Benefits, and HR Technology teams to ensure seamless resolution of employee issues.
• Drive adoption of case management tools, knowledge management resources, and employee self-service capabilities.
• Lead operational HR processes and ensure accuracy, consistency, compliance, and service quality.

Skills

HR Service Delivery

HRIS (Workday)

Analytical skills

Change management

Process improvement

Leadership

Education

Bachelor’s degree in HR or related field

Master’s degree

Equivalent experience

Tools

Workday

Job description

South Jersey Industries (SJI) is seeking a Manager, HR Service Delivery to provide leadership in evolving the HR operating model and creating a consistent, scalable, employee-centered service experience across the organization.

Reporting to the Director, HR Operations, this role will lead HR service delivery operations, employee support processes, HR transactions, case management, and continuous improvement initiatives.