HR Service Delivery & Knowledge Specialist

Stanford Health Care; California (MO); Hybrid; USD 81,000 - 105,000; Full time

Job summary

Stanford Health Care in Palo Alto, CA, is seeking an HR Service Delivery & Knowledge Analyst to improve employee experiences by delivering accurate HR and payroll support and scalable knowledge content.

The role resolves moderately complex inquiries across payroll, benefits, and HR policies, using systems like Workday, ADP, SAP, Oracle, and timekeeping tools, while ensuring adherence to SLAs and data integrity.

Qualifications

• 2-4 years in HR shared services, payroll, HR operations, or customer support.
• Strong working knowledge of HR and/or payroll processes with moderate complexity.
• Ability to interpret and explain payroll concepts (taxes, deductions, earnings).

Responsibilities

• Handle moderately to complex HR and payroll inquiries via multiple channels (ServiceNow, phone, chat, portal).
• Document resolution and maintain data integrity while meeting SLAs and regulatory requirements.
• Identify trends to improve knowledge content and service delivery.

Skills

HR knowledge

Payroll knowledge

Customer support

Communication

Problem solving

Education

High School Diploma or GED equivalent

Tools

Workday

ADP

SAP

Oracle

Timekeeping systems

Job description

Stanford Health Care in Palo Alto, CA, is seeking an HR Service Delivery & Knowledge Analyst to improve employee experiences by delivering accurate HR and payroll support and scalable knowledge content.

The role resolves moderately complex inquiries across payroll, benefits, and HR policies, using systems like Workday, ADP, SAP, Oracle, and timekeeping tools, while ensuring adherence to SLAs and data integrity.