HR Service Delivery Coordinator: ServiceNow & Support

Washington University in St. Louis; St. Louis (MO); On-site; USD 32,000 - 50,000; Full time

Job summary

Washington University in St. Louis seeks a dedicated HR Operations Support professional to assist with Service Now inquiries and routine HR service center tasks.

This on-site role located in Saint Louis, MO involves ticket resolution, cross-team coordination, and process improvements to ensure customer excellence. The position requires a high school diploma or equivalent and 2 years in a large HR/payroll service center environment, with proficiency in Microsoft Office and strong communication

Qualifications

• High school diploma or equivalent, or combination with experience.
• 2 years of experience in a large, complex HR/payroll service center environment.
• Proficiency with Microsoft Office suite and website navigation.
• Ability to work in a fast-paced, customer-service oriented role.

Responsibilities

• Provides oversight, guidance and resolution for the operational processes in Service Now.
• Interfaces with multiple levels of support with the goal of ticket resolution.
• Follows documentation and process improvements for areas of functional support with an emphasis on customer excellence and process improvement.
• Focuses on metrics for ticket resolution for ongoing distribution and resolution status.
• Provides additional duties as assigned.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Website Navigation

Education

College Courses In Accounting, Business, Or Computer Science

Job description

Washington University in St. Louis seeks a dedicated HR Operations Support professional to assist with Service Now inquiries and routine HR service center tasks.

This on-site role located in Saint Louis, MO involves ticket resolution, cross-team coordination, and process improvements to ensure customer excellence. The position requires a high school diploma or equivalent and 2 years in a large HR/payroll service center environment, with proficiency in Microsoft Office and strong communication