Service Delivery Coordinator (Hybrid) - HR Operations

Washington University in St. Louis; St. Louis (MO); On-site; USD 32,000 - 50,000; Full time

Job summary

Washington University in St. Louis seeks a dedicated HR Operations Support professional to assist with Service Now inquiries and routine HR service center tasks.

This on-site role located in Saint Louis, MO involves ticket resolution, cross-team coordination, and process improvements to ensure customer excellence. The position requires a high school diploma or equivalent and 2 years in a large HR/payroll service center environment, with proficiency in Microsoft Office and strong communication

Qualifications

• High school diploma or equivalent, or combination with experience.
• 2 years of experience in a large, complex HR/payroll service center environment.
• Proficiency with Microsoft Office suite and website navigation.
• Ability to work in a fast-paced, customer-service oriented role.

Responsibilities

• Provides oversight, guidance and resolution for the operational processes in Service Now.
• Interfaces with multiple levels of support with the goal of ticket resolution.
• Follows documentation and process improvements for areas of functional support with an emphasis on customer excellence and process improvement.
• Focuses on metrics for ticket resolution for ongoing distribution and resolution status.
• Provides additional duties as assigned.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Website Navigation

Education

College Courses In Accounting, Business, Or Computer Science

Job description

Position Summary

Serve as support for all HR operations service center inquiries.

Location

SAINT LOUIS, MO 63130

Scheduled Hours

40

Job Description

Primary Duties & Responsibilities

• Provides oversight, guidance and resolution for the operational processes in Service Now.
• Interfaces with multiple levels of support with the goal of ticket resolution.
• Follows documentation and process improvements for areas of functional support with an emphasis on customer excellence and process improvement.
• Focuses on metrics for ticket resolution for ongoing distribution and resolution status.
• Provides additional duties as assigned.

Working Conditions

Job Location/Working Conditions:

• Normal office environment.

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education

Required Qualifications

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses

No specific certification/professional license is required for this position.

Work Experience

Large, Complex Human Resources/Payroll Service Center Environment (2 Years)

Skills

Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Website Navigation

Driver's License

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Education

Preferred Qualifications

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

College Courses In Accounting, Business, Or Computer Science (2 Years)

Skills

Adaptability, Analytical Thinking, Critical Thinking, Customer Service, Deadline Management, Detail-Oriented, Fair Labor Standards Act (FLSA), Fast-Paced Environments, Interpersonal Communication, Labor and Employment Law, Oral Communications, Organizational Savvy, Prioritization, Regulatory Policies, Sound Judgment, Teamwork, Technical Knowledge, Time Management, Working Independently, Written Communication

Grade

G09-H

Salary Range

$23.37 - $36.19 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.