HR Service Delivery Coordinator

Pyramid Healthcare; Altoona (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Recognition Programs

Referral Bonus opportunities

Job summary

A dedicated healthcare organization in Altoona is seeking a Care Advisory Coordinator to manage HR inquiries, triage service requests, and support data reporting. The ideal candidate will have at least a year of HR or customer service experience, strong communication skills, and the ability to maintain accurate records. The role offers benefits such as medical, dental, vision insurance, and a 401(k) with company match, while contributing to a supportive work environment.

Qualifications

• Minimum of one year of experience in human resources or administrative support.
• Experience in a high-volume or process-driven environment preferred.

Responsibilities

• Serve as the primary contact for the HR center, managing inquiries.
• Document and resolve service requests promptly.
• Support HR data reporting and analytics needs.

Skills

Excellent communication skills

Organizational skills

Proficiency with technology platforms

Attention to detail

Education

High School Diploma or GED

Bachelor’s Degree in Human Resources or related field

Job description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client‑focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that help patients overcome life’s challenges. We provide services including psychiatry, addiction recovery, mental disorder treatment, and more, enabling clients at all stages of recovery to reclaim health and well‑being.

Summary

The Care Advisory Coordinator serves as a central point of contact for HR service delivery, supporting the organization through the management of the HR contact center and help ticketing system. The role is responsible for triaging and resolving a high volume of HR inquiries, ensuring accurate interpretation of policies and consistent application of processes while maintaining a high level of service and compliance. The coordinator partners with HR Operations and cross‑functional teams to execute key administrative processes, maintain data integrity and support ongoing HR initiatives.

Essential Duties and Responsibilities

• Serve as the primary point of contact for the HR contact center, managing all incoming calls and inbox inquiries with prompt, accurate, and professional responses.
• Assess, triage, and resolve inquiries independently when appropriate, applying established policies and guidelines to determine next steps.
• Ensure all contacts are appropriately documented and resolved or escalated within established service‑level timeframes.
• Own the full lifecycle of all incoming service requests submitted through the HR Service Request System, from initial receipt and accurate logging through resolution or escalation.
• Effectively manage a high volume of requests and competing priorities across multiple systems and workflows, maintaining accuracy and timeliness.
• Process routine employee lifecycle transactions within the HRIS to maintain accurate and compliant employment records.
• Support the integrity of employee records within the designated document management system.
• Respond to routine employment record requests, including verifications, ensuring accurate and timely fulfillment.
• Support HR data reporting and analytics needs by pulling standard reports and compiling active employee data.
• Assist the HR Operations team with departmental projects, large‑scale initiatives, and ongoing operational programs.
• Provide comprehensive administrative support to the HR team, including processing routine employee requests and supporting day‑to‑day operational needs as assigned.
• Exercise discretion and maintain confidentiality with regard to all company information.
• Complete required trainings as designated by the company and accreditation or licensing entities.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in Human Resources, Business Administration, or a related field preferred.
• Minimum of one year of experience in human resources, HR service delivery, customer service, or administrative support.
• Experience in a high‑volume or process‑driven environment preferred.

Job Knowledge, Skills, and Abilities

• Excellent oral and written communication and interpersonal skills, with a strong commitment to delivering consistent, high‑quality service.
• Strong organizational skills and the ability to manage competing priorities, maintain accuracy, and reach timely resolutions.
• Proficiency with technology platforms and the ability to learn new systems efficiently.
• Ability to work independently, exercise sound judgment, and appropriately elevate issues in a fast‑paced environment.
• Strong attention to detail and ability to manage repetitive tasks while maintaining accuracy.
• Ability to navigate multiple systems, tools, and trackers simultaneously.
• Ability to compile and present basic data and reports to support operational needs.
• Ability to interpret and apply policies and procedures consistently when responding to inquiries and processing routine transactions.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.

Physical Demands

• Frequent talking or hearing; sitting, using hands, reaching, occasionally standing, walking, stooping, twisting, kneeling, or crouching; lifting or moving up to 10 pounds.

Work Environment

• Moderately quiet indoors; local travel required; own transportation required; exposure to virus, disease, or infection from clients; potential exposure to traumatic situations.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.