HR Service Center Representative II

Christiana Care Health System; Wilmington, Northern (DE, KY); Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

Parental leave

403(b) retirement plan

Paid time off

Wellness programs

Job summary

ChristianaCare is seeking a Full-Time HR Service Representative who will respond to employee and management inquiries with deep knowledge of HR, payroll, and expense policies.

You will handle high-volume calls, document cases, and escalate HR issues to experts while staying current on labor laws; the role emphasizes service excellence and accuracy.

This position offers competitive pay, comprehensive benefits, and opportunities for growth within a leading nonprofit teaching health system.

Qualifications

• High school diploma required (Bachelor’s degree preferred).
• Two years’ customer service and HR experience required.
• Call center experience preferred.

Responsibilities

• Responds to a high volume of calls with outstanding customer service.
• Investigates and responds to inquiries using the knowledge base system.
• Logs detailed case information in the case management system.
• Escalates HR inquiries to content experts when needed.
• Conducts exit interviews with staff within established time frames.

Skills

Customer service

HR policy knowledge

Communication

Call center experience

Education

High school diploma

Bachelor’s degree preferred

Job description

Are you looking to work for a company that is based on excellence and love? Then this is the position you need to check out!

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions

• Generous paid time off with annual roll-over and opportunities to cash out

• 12-week paid parental leave

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About This Position

We are seeking aFull-Time HR Service Representativewho will primarily be responsible for responding to general inquiries and concerns from employees and management demonstrating an in-depth knowledge of Human Resources, Payroll and Expense policies and practices in a professional and courteous manner.

Principal Duties and Responsibilities:

• Responds accurately to a high volume of calls demonstrating outstanding customer service skills.

• Receives, investigates and responds to all customer inquiries using knowledge base system.

• Conducts customer call backs within established time frames or provide update on delays.

• Logs detailed and accurate information on calls received in the case management system.

• Interprets and responds clearly and effectively to all verbal or written requests for information.

• Demonstrates sound judgment in escalating employee relations or other HR inquiries to the appropriate content experts.

• Utilizes CCHS heat methodology when service issues arise.

• Stays current on recent federal, state and case law changes through monitoring labor law updates that impact organizations policies and procedures.

• Accesses and proactively recommend solutions when repetitions of individual problems indicate negative trends.

• Conducts exit interviews with all role model staff within established time frames to assist in resolving if corrective action may retain valued staff members.

Education and Experience Requirements:

• High school diploma required (Bachelor’s degree preferred).
• Two years’ customer service and Human Resources experience required.
• Previous call center experienced preferred.
• An equivalent combination of education and experience may be substituted

Hourly Pay Range: $22.74 - $34.11This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.