HR Service Center Analyst

001 The Northern Trust Company; Tempe (AZ); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Northern Trust in Tempe is hiring an HR Service Center Analyst to support HR services for North America. You will handle employee inquiries, update data, and ensure policy adherence while delivering a high level of service.

The role requires HR experience, strong communication, and HRIS familiarity. The position offers a hybrid work model with balance between office and remote work and opportunities to grow within HR Services.

Qualifications

• Relevant work experience in human resources.
• Excellent oral and written communication.
• Customer service orientation.
• Analytical and problem solving skills.
• Detail oriented.
• Works effectively as a team member.
• Proficient in Microsoft Office suite of tools.
• HRIS application tools/system knowledge (e.g. PeopleSoft, Service Now, Workday).

Responsibilities

• Responds to questions and supports employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates.
• Portrays a positive, professional, customer and delivery orientated image of the company.
• Provides continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area.
• Ensures high-quality standards for all activities and adheres to SLAs.
• Documents case details and relevant information in the case management system.
• May be responsible for training other HR Service Center analysts.

Skills

HR experience

Communication

Customer service

Analytical skills

Detail oriented

Team player

MS Office

HRIS knowledge

Education

College degree

Tools

PeopleSoft

ServiceNow

Workday

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department: HR Service Center Analyst/ North America HR Services

As a Human Resource Service Center (HRSC) Analyst at Northern Trust, you will assist in the administration of various Human Resource services and programs. Utilizing the HR Case Management system, you will interact with all levels of employees, prior employees and job candidates via phone calls and submitted questions to answer queries and resolve issues in compliance with HR Services, company, and legal policies.

Key Responsibilities

• Responds to questions and supports employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., email, phone, case management system). Utilizes knowledge base, call tracking systems and/or third party resources to educate employees and managers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate subject matter experts.
• Portrays a positive, professional, customer and delivery orientated image of the company.
• Provides continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
• Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all service level agreements (SLAs) established for the HR Services team. Appropriately documents case details and relevant information in the case management system.
• Ensures appropriate documentation for HR Services processes are up-to-date.
• May be responsible for training other HR Service Center analysts.

Skills / Qualifications

• Relevant work experience in human resources
• Excellent oral and written communication
• Customer service orientation
• Analytical and possess problem solving skills
• Detail oriented
• Works effectively as a team member
• Proficient in Microsoft Office suite of tools
• Basic knowledge of human resource programs
• HRIS application tools/system knowledge (e.g. PeopleSoft, Service Now, Workday, etc.)

Must be able to work the hours of 7am-4pm (GMT-7).

Benefits

• Workday experience a plus
• A College or University degree

Working Model

Hybrid (#LI-Hybrid) We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. #LI-EA1

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Reasonable Accommodation

Northern Trust is committed to working with and providing reasonable adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

About Our Tempe Office

The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent. Learn more.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)