HR/People Service Center Associate

CBRE Group, Inc.; Richardson (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

CBRE Group, Inc. in Richardson, TX, is seeking an HR Service Center Associate to serve as a point of contact for confidential People Service Center cases and support HR programs and policies.

You will deliver customer service, manage sensitive cases, partner with teams, maintain up-to-date knowledge of People policies, and help create training materials while analyzing data to solve problems and drive process improvements.

Responsibilities

• Provide excellent customer service for People Service Center-related inquiries and be able to operate with limited direction from your manager.
• Manage cases that are visible and confidential in nature and resolve them in an accurate, timely, and effective way.
• Build strong relationships to work with other teams to meet objectives and avoid ticket escalation.
• Maintain strong internal and external customer service skills and stay up to date on People policies.
• Assist with the creation of training materials, maintain reference guides, and keep current on People policies.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• This job description is intended to be a general outline of the responsibilities and qualifications for the role of People Services Team. Additional responsibilities and duties may be assigned as needed.

Job description

About The Role:

As a CBRE HR Service Center Associate, you will serve as a point of contact for the People Service Center cases that are confidential, and highly visible.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You’ll Do:

• Provide excellent customer service for People Service Center-related inquiries and be able to operate with limited direction from your manager.
• Manage cases that are, visible, and confidential in nature and resolve them in an accurate, timely, and effective way.
• Build strong relationships to work with other teams to meet objectives and avoid ticket escalation.
• Maintain strong internal and external customer service skills and stay up to date on People policies.
• Assist with the creation of training materials, maintain reference guides, and keep current on People policies.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• This job description is intended to be a general outline of the responsibilities and qualifications for the role of People Services Team. Additional responsibilities and duties may be assigned as needed.