HR Operations Specialist - Multichannel Support & Workday

CSL; Boca Raton (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

CSL is seeking an HR Operations Advisor in Boca Raton to handle inquiries and transactions in HR systems. You will support employees and managers via calls, chats, and other channels, ensuring accurate, timely responses while maintaining confidentiality.

Responsibilities include processing in Workday, providing system guidance, and upholding service-level standards in a fast-paced environment. A GED is required, with a Bachelor’s preferred and SHRM/IHRIM certification a plus.

Qualifications

• A high school diploma or general education degree (GED) is required.
• A bachelor’s degree in Human Resources, Business, or related field preferred.
• IHRIM and/or SHRM certification is a plus.

Responsibilities

• Handle day-to-day transactional processing in Workday and related systems.
• Respond to employee and manager inquiries via phone, chat, or other methods with accurate solutions.
• Provide guidance on Workday, Kronos, and other HR systems as required.
• Escalate complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as needed.
• Maintain complete records of all interactions in the Case Management System.
• Protect privacy and comply with laws, regulations, and company policies.
• Identify escalation trends and opportunities for process improvement.
• Build positive working relationships with colleagues and stakeholders.
• Interact effectively with a diverse employee population at all levels.

Skills

Communication

Customer service

Time management

Organizational skills

Cross-functional collaboration

Written communication

MS Office

Education

GED

Bachelor's degree in HR/Business

IHRIM/SHRM certification

Tools

Workday

HR Portal

Case management systems

Job description

CSL is seeking an HR Operations Advisor in Boca Raton to handle inquiries and transactions in HR systems. You will support employees and managers via calls, chats, and other channels, ensuring accurate, timely responses while maintaining confidentiality.

Responsibilities include processing in Workday, providing system guidance, and upholding service-level standards in a fast-paced environment. A GED is required, with a Bachelor’s preferred and SHRM/IHRIM certification a plus.