HR Operations Specialist

PACS Group (United Kingdom); United States; On-site; USD 55,000 - 85,000; Full time

Job summary

PACS Group in the United States is seeking an HR Operations Specialist who will manage employee lifecycle transactions in Workday and other HR systems, ensuring data accuracy and timely processing. The role involves audits, reporting, and cross-functional collaboration with Benefits, Payroll, Onboarding, and HR partners to maintain service levels.

Ideal candidates are highly organized, detail-oriented, and capable of handling confidential information while working independently to support

Qualifications

• An associate or bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field is preferred.
• 2+ years of experience in HR Operations, HRIS support, shared services, or a related operational role, including processing employee transactions or working with HR data.
• Experience using Workday or another HRIS to process employee transactions, research workforce data, or generate reports is preferred.

Responsibilities

• Independently process and maintain employee and workforce data in Workday and other HR systems, including employee record updates, job changes, transfers, terminations, and other lifecycle transactions.
• Support recurring HR Operations processes by monitoring requests, gathering required information, preparing employee documentation, and coordinating clear handoffs with HR Operations, Benefits, Payroll, Onboarding, HR Business Partners, Compliance, and facility contacts.
• Review employee records, transactions, and reports to identify missing, inconsistent, or inaccurate information; research and resolve discrepancies within guidelines and elevate issues as needed.
• Perform recurring HR Operations audits, data validation, compliance reviews, and documentation requests, including I-9 and licensing/certification reviews.
• Run, review, and analyze standard Workday reports, data extracts, trackers, and audit workbooks; investigate variances and validate information before distribution.
• Participate in Workday testing, HRIS projects, process improvements, system updates, acquisitions, reorganizations, and other workforce events with assigned analysis and validation tasks.
• Develop and maintain SOPs, checklists, templates, and job aids to promote consistent HR Operations processes and service delivery.
• Respond to routine HR Operations inquiries professionally and route complex matters to the appropriate team while maintaining confidentiality.
• Identify recurring questions and data concerns; research root causes and partner with leadership on improvements.

Skills

Attention to detail

Organization

Data aptitude

Communication

Problem-solving

Confidentiality

Process discipline

Education

Associate or Bachelor's degree in HR/Business/Admin

Tools

Workday

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

The HR Operations Specialist supports the accuracy, integrity, and execution of workforce administration across the employee lifecycle after onboarding. This role independently processes employee lifecycle transactions, maintains workforce data, performs recurring audits and reporting, researches operational issues, and serves as a resource for employees, managers, HR partners, and facility leaders.

Working closely with HR Onboarding, Benefits, Payroll, and other HR teams, the HR Operations Specialist helps ensure employee information and workforce transactions are completed accurately, consistently, and within established service expectations. The ideal candidate is highly organized and detail-oriented, comfortable working independently in HR systems and data, able to manage multiple priorities, and committed to maintaining confidentiality.

Essential Duties

• Independently process and maintain employee and workforce data in Workday and other HR systems, including employee record updates, job changes, transfers, terminations, supervisory organization changes, and other lifecycle transactions.
• Support recurring HR Operations processes by monitoring requests, gathering required information, preparing employee documentation, and coordinating clear handoffs with HR Operations, Benefits, Payroll, Onboarding, HR Business Partners, Compliance, and facility contacts.
• Review employee records, transactions, and reports to identify missing, inconsistent, or inaccurate information; research and resolve discrepancies within established guidelines and elevate issues involving significant payroll, compliance, or system impact as appropriate.
• Perform recurring HR Operations audits, data validation, compliance reviews, and documentation requests, including reviews involving I-9, employee records, licensing, certifications, contingent workers, and administrator records.
• Run, review, and analyze standard Workday reports, data extracts, trackers, and audit workbooks; investigate data variances and validate information for completeness and accuracy before distribution.
• Participate in Workday testing, HRIS projects, process improvements, system updates, acquisitions, reorganizations, facility transitions, and other workforce events by completing assigned analysis, validation, transaction, and implementation activities.
• Develop, maintain, and improve standard operating procedures, checklists, templates, job aids, and other documentation to promote consistent HR Operations processes, controls, and service delivery.
• Respond to routine HR Operations inquiries professionally and route specialized, sensitive, or complex matters to the appropriate team while maintaining confidentiality.
• Identify recurring questions, data concerns, transaction issues, and process gaps; research root causes, recommend improvements, and partner with HR Operations leadership and cross-functional teams on appropriate solutions.

Qualifications

Education and Experience

• An associate or bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field is preferred.
• 2+ years of experience in Human Resources, HR Operations, HRIS support, shared services, workforce administration, or a related operational role, including experience processing employee transactions or working with HR data, is preferred.
• Equivalent combinations of education and relevant experience may be considered.
• Experience working with employee records, confidential information, data entry, reporting, or transaction processing preferred.
• Experience using Workday or another human resources information system to process employee transactions, research workforce data, or generate reports is preferred.

Skills and Abilities

• Attention to detail: Demonstrated ability to review records, identify inconsistencies, and complete transactions accurately.
• Organization and prioritization: Ability to manage multiple requests, recurring deadlines, and competing priorities in a fast-paced environment.
• Technical proficiency: Proficiency in Microsoft Excel, including formulas, filters, data validation, lookups, and pivot tables, along with proficiency in Word, Outlook, and PowerPoint and the ability to learn new HR systems and reporting tools.
• Data aptitude: Ability to interpret HR reports and workforce data, identify discrepancies and trends, reconcile information across sources, and communicate findings clearly.
• Communication: Strong verbal and written communication skills, including the ability to explain requirements and follow up professionally.
• Problem-solving: Ability to investigate operational and data issues, identify root causes, evaluate available information, resolve issues within established guidelines, and determine when escalation is appropriate.
• Confidentiality: High level of professionalism and discretion when working with employee, organizational, and business-sensitive information.
• Process discipline: Ability to