HR Operations Specialist

Shurtape Industrial; Hickory (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Shurtape Industrial in Hickory, NC is seeking an HR Operations Specialist to support HR Service Center operations and maintain data integrity in HRIS. This role combines customer service expertise with technical skills to efficiently address inquiries and support compliance.

The ideal candidate will have 2-4 years of HR experience and proficiency in tools like Microsoft Excel and HRIS systems. Join a team that values innovation and teamwork in a collaborative environment.

Qualifications

• 2-4 years’ Human Resources experience required.
• Strong analytical, problem-solving, and technical troubleshooting skills essential.

Responsibilities

• Provides timely responses to HR questions and policies.
• Maintains HRIS records to ensure data integrity.
• Troubleshoots HRIS issues and partners with teams for resolution.
• Monitors employee timecards for payroll accuracy.

Skills

Customer service

Data analysis

HRIS knowledge

Problem-solving

Attention to detail

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

Paycom HRIS

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Join a Team That Sticks Together! At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.

We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more. In addition to our specialty adhesive products, we offer well‑known brands like Duck®, FrogTape®, Painter’s Mate®, Shurtape®, T‑Rex®, Kip®, and Pro Tapes®.

Why Work with Us? We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.

What We Offer a company that truly values your contributions; a place where you can grow, make an impact, and be part of something meaningful; a focus on excellence and continuous improvement, ensuring we deliver top‑quality, reliable solutions to our customers; an environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset.

More Than Just Tapes... In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.

We Ask for the Best, and Offer the Best in Return We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward‑thinking, fast‑paced, and supportive team, we’d love to hear from you! Our tapes may do the sticking, but it’s our people who hold it all together.

Summary Of Position

The HR Operations Specialist is responsible for fostering and maintaining positive relationships with internal and external customers while supporting HR Service Center operations and Human Resource Information Systems (HRIS). This role combines strong customer service with technical expertise to maintain data integrity, support system functionality (Paycom), and deliver reporting and analytics that drive efficient HR processes. The HR Operations Specialist serves as a key resource for employees and managers by resolving HR‑related inquiries, troubleshooting system issues, and leveraging data to support compliance, decision‑making, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides employees with accurate, consistent and timely responses to HR‑related questions, policies, and procedures, with a focus on first‑contact resolution
• Guides employees and managers through self‑service tools and HRIS (Paycom) functionality
• Maintains HRIS records by processing employee data transactions, updates, and audits to ensure accuracy and data integrity
• Troubleshoots HRIS issues and partners with internal teams and vendors to resolve system‑related concerns
• Builds, maintains, and runs standard and ad hoc reports from the HRIS to support HR operations, leadership requests, and compliance needs
• Analyzes HR data using Excel (pivot tables, lookups, formulas) to identify trends, resolve discrepancies, and support decision‑making
• Conducts regular audits of HR data across systems, including payroll, time and attendance, and employee records
• Supports HRIS maintenance activities including system updates, workflows, testing, and user access/security administration
• Maintains all HR‑related records based on the HR records retention schedule
• Monitors and audits employee timecards to ensure accurate payroll processing
• Assists with onboarding activities, including employee system setup and data validation
• Completes external requests such as unemployment claims, employment verifications, and government agency inquiries
• Identifies opportunities to improve HR systems, reporting, and processes to increase efficiency and reduce manual work
• Assists with training employees and managers on HR systems, tools, and processes
• Remains engaged with employees by attending meetings, help sessions, and supervisor trainings as needed

Qualifications

• 2-4 years’ Human Resources experience
• Bachelor’s degree preferred
• Requires advanced computer skills, specifically Microsoft Excel (pivot tables, lookups, data analysis), Word, Outlook, and PowerPoint
• Experience with an HRIS system, preferably Paycom
• Requires prior knowledge of principles, practices, and legal regulations related to human resources
• Requires knowledge of various human resources laws and regulations
• Requires the ability to handle confidential information and business documents in a professional manner
• Strong analytical, problem‑solving, and technical troubleshooting skills
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage multiple priorities
• Self‑motivation and enthusiasm
• Ability to work independently and in a collaborative team environment

PHYSICAL DEMANDS

• Ability to work in front of a laptop or PC workstation for extended periods of time
• Occasional standing, sitting, walking, and talking on the phone

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams work closely and support one another. To help everyone do their best work, we provide a comfortable and well‑equipped workspace, foster team building through activities and social events, and prioritize work‑life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affinitive Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.